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These pages explain how passenger services in New Zealand will work from 1 October 2017 and help you prepare for the change.

This includes taxis, shuttles, private hire vehicles and app-based passenger services. There are also changes for dial-a-driver and third party facilitated carpool operations, and for large passenger services (vehicles with 13 seats or more, including the driver). 

About the changes

What you need to know, including background to the changes and how safety will be maintained.

I'm a passenger service vehicle driver (e.g. taxi)

Responsibilities to familiarise yourself with before 1 October, based on the type of service you drive for.

I run a passenger service

Key changes to be aware of, how you’ll get a new Small Passenger Service Licence, and your responsibilities, based on the type of service you operate.

I need to hire a ride

Tips for passengers to help maintain safety.

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