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Contact us

Ways to get in touch

Common questions

Find answers to our most commonly asked questions.

How can I tell you my new home or company address? You can change your address online. 
How do I convert my overseas driver licence to a New Zealand one? Find out what you need to do here
What do I need to know about driving in New Zealand? Find out who can drive on New Zealand roads, and what you need to have while driving
Where can I pay for my toll with cash or EFTPOS?  You can pay over the counter for your toll using cash or EFTPOS at selected BP and Caltex stations.  The list of participating BP and Caltex stations is on our Toll roads pages.
Where’s the nearest agent? Find a driver licensing agent in your area
I haven’t received my vehicle licence (rego) label yet. What do I do? If you still haven't received your (external link) licence label call us on 0800 108 809.
Where can I find a list of CoF (certificate of fitness) agents? Use this interactive map to find a CoF agent in your area. (external link)
Where can I find a WoF (warrant of fitness) agent? There are around 3200 WoF agents in New Zealand. Look in the Yellow Pages (external link) (external link)  to find your nearest agent.

View all of our frequently asked questions (FAQs)

Feedback and complaints

Call us

Our contact centres are open Monday to Friday, 8am–6pm (8am - 8pm for Tolling enquiries).  We're also open Saturday and Sunday, 9am to 5pm for Tolling enquiries only. 

Contact centre

Freephone number

Motor vehicle licensing and registrations

0800 108 809

Driver licensing

0800 822 422

Tolling

0800 40 20 20

Latest highway information (24/7)

0800 44 44 49

Road user charges

0800 655 644

Overdimension permits

0800 683 774

Drive (external link)
(Young driver programme)

0800 772 284

If you’re calling from overseas

+64 6 953 6200

Media enquiry?

For media enquiries, talk to one of our media team.

Making an Official Information Act request 

Find out how to make a request to the Transport Agency for information that we hold.

Our offices

Head Office

Victoria Arcade
50 Victoria Street
Wellington

Private Bag 6995
Marion Square
Wellington 6141
New Zealand

Telephone: +64 4 894 5400
Fax: +64 4 894 6100

Whangārei

1st Floor, Walton Plaza
4 Albert St
Whāngārei

Private Bag 106602
Auckland City
Auckland 1143
New Zealand

Telephone: +64 9 969 9800
Fax: +64 9 459 6944

Please note: state highways services only from this office

Auckland

Level 11, HSBC House
1 Queen Street
Auckland

Private Bag 106602
Auckland City
Auckland 1143
New Zealand

Telephone: +64 9 969 9800
Fax: 64 9 969 9813

Tauranga

3rd Floor, Harrington House
32 Harington Street
Tauranga

PO Box 13055
Tauranga Central
Tauranga 3141
New Zealand

Telephone: +64 7 927 6009
Fax: +64 7 578 2909

Hamilton

Level 1, Deloitte Building
24 Anzac Parade
Hamilton

PO Box 973
Waikato Mail Centre
Hamilton 3240
New Zealand

Telephone: +64 7 958 7220
Fax: +64 7 957 1437

Napier

Level 2, Dunvegan House 
215 Hastings Street
Napier

PO Box 740
Napier 4140
New Zealand

Telephone: +64 6 974 5520
Fax: +64 6 974 5529

Palmerston North Office

Level 3, 43 Ashley Street
Palmerston North

Private Bag 11777
Manawatu Mail Centre
Palmerston North 4442
New Zealand

Telephone: +64 6 953 6396
Fax: +64 6 953 6203

Wellington

The Majestic Centre (Level 5)
100 Willis Street
Wellington

PO Box 5084
Wellington 6140
New Zealand

Telephone: +64 4 894 5200 
Fax: +64 4 894 3305

Blenheim

Marlborough Roads
Unit 2.4, Level 1, The Forum
52 Market Street
Blenheim

PO Box 1031
Blenheim 7240
New Zealand

Telephone: +64 3 520 8330
Fax: +64 3 577 5309 

Note: we do not provide licensing at this office

Christchurch

Level 1, BNZ Centre
120 Hereford Street
Christchurch

PO Box 1479
Christchurch 8140
New Zealand

Telephone: +64 3 964 2800
Fax: +64 3 353 9499

Dunedin

Level 2, AA Centre
450 Moray Place
Dunedin

PO Box 5245
Moray Place
Dunedin 9058
New Zealand

Telephone: +64 3 951 3009
Fax: +64 3 951 3013

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