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Planning with our stakeholders

Engaging with the public is an integral part of our business. It’s part of being a good corporate citizen.

Public engagement

Public engagement is any process that involves the public in decision making and/or communication. We engage with people in two ways:


This involves mainly one-way communication, where we inform people about:

  • how a decision will impact individuals, communities and organisations, for example by impacting on people's travel plans
  • particular issues
  • key decision-making criteria that we’ll use to evaluate options
  • options that we’re considering
  • decisions that we've made
  • how the decision meets the decision-making criteria and solves the issues.

Consulting and involving

This involves two-way communication – where we inform as above, but also provide the opportunity for people to consider and respond to that information before we make a decision. It’s a process we can introduce at different stages of the decision-making process.

We carry out consultation for programmes and projects in line with the specific scope, progress and consultation principles set out in the Land Transport Management Act 2003. For our own activities, we aim to consult on options early on. We also aim to ensure regional transport committees undertake consultation on regional land transport programmes and activities.

Find out more about our consultation and communication process through the Planning & Investment Knowledge Base (external link) .