CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

About this site

Unless otherwise stated, the information available on or through this website is protected by copyright and subject to the copyright laws of New Zealand. Such information may be reproduced for personal use without permission, as long as you attribute the work to Waka Kotahi NZ Transport Agency, and abide by the licence terms under the Creative Commons licence.

Creative Commons Attribution 4.0 International licence(external link)

The permission to reproduce copyright protected material does not extend to any material on this site such as logos, emblems, trademarks, photography and imagery, and material identified as being the copyright of a third party. This includes material on websites you access via links from this site. To get permission to reproduce such material, contact the copyright holders concerned.

For permission to reproduce information on this website for any purpose other than personal use, you can write to us at:

Information Team
Waka Kotahi NZ Transport Agency
Private Bag 6995
Wellington 6141
New Zealand

Alternatively you can send an email to


  1. The information available on or through this website is intended to provide general information to the public and all reasonable measures have been taken to ensure the quality and accuracy of that information. However, Waka Kotahi:
    • may change, delete, add to or otherwise amend information contained on this website without notice
    • is not responsible for the content of other websites linked to or referenced from this website. (Waka Kotahi neither endorses the information, content, presentation or accuracy of such other websites, nor makes any warranty, express or implied, regarding these other websites).
  2. The contents of this website should not be construed as legal advice and, before acting on any information, you should take specific advice from qualified professional people.
  3. Reference to any specific commercial product, process or service, whether by trade name, trademark, manufacture or otherwise, does not constitute an endorsement or recommendation by Waka Kotahi.
  4. This site may also contain the advice, opinions and statements of various information providers. Waka Kotahi does not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider, any user of this site or any other person or entity. Reliance upon any such advice, opinion, statement or other information, shall be at the user's own risk.
  5. Waka Kotahi does not accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken as a result of reading, or reliance placed on Waka Kotahi because of having read, any part, or all, of the information in this website or for any error, inadequacy, deficiency, flaw in or omission from the information provided in this site.
  6. Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of the page or website.

Full website terms of use


You may browse and access the vast majority of information contained in this website without providing any personal information.

We have software to track which pages are visited, to help us identify the most popular areas of our website. The information is aggregated and we can't identify individual visitors.

Where you voluntarily provide personal information (for example, through email feedback or by completing a form), we’ll use that information only for the purpose for which it was given.

We use third party providers to store and process some information that we hold. We store some personal information in Microsoft Azure data centres in Australia. We also use Microsoft Office 365 for our email and other office productivity applications. This means that the personal information we hold may be transferred to, or accessed from, countries other than New Zealand.

We take reasonable steps to ensure the personal information that we hold is protected against loss, unauthorised access and disclosure or any other misuse in accordance with the Privacy Act 2020, including information stored or processed by our third-party providers. We have assessed and are satisfied that, for example, Microsoft has adequate security and privacy safeguards in place to protect information it holds on our behalf.

When you subscribe to one of our project update alerts or newsletters, we collect your name and email address. Once subscribed, your details will be added to a mailing list that is used to distribute e-newsletters.

Waka Kotahi sometimes uses Campaign Monitor, a dedicated e-newsletter communication tool to easily manage and distribute project news. Campaign Monitor is based in Australia and may use servers based in the United States of America and Europe, and therefore your information may be disclosed or used in such countries. Campaign Monitor will use your information in accordance with its privacy policy.

Campaign Monitor privacy policy(external link)

Waka Kotahi monitors the effectiveness of these newsletters using analytical tools offered by Campaign Monitor that collect the following information:

  • Unique opens – the number and email addresses of subscribers that have opened the email
  • Email client usage – which email account (Gmail, Outlook, Hotmail) was used to open the email
  • Regions – where this email has been opened
  • Bounced – the number of emails that weren’t successful due to an inactive address, DNS failure, or if the recipient’s mailbox was full
  • Not opened – the number and email addresses of subscribers that didn’t open the email
  • Shares – the number of times the newsletter has been shared via email, Facebook or Twitter by subscriber
  • Most popular links – the most clicks on any links directing to other websites or information not contained in the email.

There is no ability to collect information beyond this, or to track the recipient outside of a specific e-newsletter. Once the recipient has closed the newsletter, no further information can be collected.

Waka Kotahi holds a variety of information. When dealing with information, Waka Kotahi complies with the relevant information legislation, such as the Official Information Act 1982 and the Privacy Act 2020. Where the information is part of a public register, there are specific laws that require Waka Kotahi to grant access to certain parts of that information.

You have the right to request access to and correction of that information.

Note: change of address information is used to update registers that legislation says must be publicly available. Submissions are publicly available too.

If you have any concerns about personal information that we hold, please write to:

Privacy Officer
Waka Kotahi NZ Transport Agency
Private Bag 6995
Wellington 6141

Alternatively you can send an email to


Waka Kotahi collects New Zealand Business Numbers (NZBNs) for business customers for the Motor Vehicle Register, Road User Charges Register, and Transport Services Licences Register. The NZBN enables Waka Kotahi to verify the customer is in business. Customers can use their NZBN as an identifier to transact with Waka Kotahi and to streamline their accounts across Waka Kotahi and other government services. Updates to Primary Business Data will be incorporated into Waka Kotahi systems. Consent will be obtained for new uses of business customer information enabled by using the NZBN.


Waka Kotahi maintains a Closed-Circuit Television (CCTV) network across its state highways from which it collects footage. Waka Kotahi uses this footage to manage its operational land transport services, improve its services and/or network (including via the provision of low-resolution real-time footage), and to provide New Zealanders with a safer land transport system.

Waka Kotahi handles this footage in accordance with the Privacy Act 2020 and Official Information Act 1982.

Waka Kotahi may share this footage with third parties such as:

  • its Transport Operation Centre partners and delegates, to ensure the effective delivery of services and improvements
  • emergency services, to assist with emergency response and ensure the efficient and safe delivery of their vehicles to incidents
  • the New Zealand Police, to assist in matters of law enforcement.

If you are recorded by Waka Kotahi cameras, you are entitled to access, and request the correction of, that footage, so long as it relates to you and is readily retrievable.

Call recording privacy statement

Waka Kotahi handles thousands of calls every day on a varied range of topics that include driver licensing, road tolling, motor vehicle registration, and the state highway network. Call recording is an important activity that helps us to ensure that our customer service meets your expectations and identify service improvements.

Call recording privacy

Vehicle screening and traffic analysis

Waka Kotahi is implementing vehicle screening cameras at some Commercial Vehicle Safety Centre (CVSC) locations to assist with the enforcement of weight restrictions for heavy vehicles. If you are in a heavy vehicle and you drive past one of these cameras details of your vehicle will be collected to help determine whether your vehicle meets relevant weight restrictions. You may be required to stop at the CVSC if the initial screening indicates your vehicle may not meet weight restrictions.

Heavy vehicle weight enforcement

If you are not in a heavy vehicle and you drive past one of these cameras, the registration plate number of your vehicle will be captured and retained in secure system logs held by Waka Kotahi for the purposes of system fault analysis. Access to system logs is restricted to a small number of authorised Waka Kotahi personnel only and will only be accessed and used for the purposes of analysing faults occurring in the vehicle screening system. The registration plate number of your vehicle won’t be used to access any personal information held about you by Waka Kotahi. Anonymised information about your vehicle also may be collected and retained for statistical traffic analysis by Waka Kotahi. Your image won’t be captured, you won’t be identified, and no information that can be linked to you will be collected or held.

Driver has passed away

To assist Waka Kotahi with keeping the national driver licence register up-to-date, the Registrar-General of Births, Deaths and Marriages may notify us when a driver has passed away.

Cancelling a driver licence and the driver licence register

Use of your driver licence photo

The photo captured for your driver licence under Part 3 of the Land Transport (Driver Licensing) Rule 1999 may also be used by the Department of Internal Affairs, Department of Corrections, Ministry of Justice, Ministry of Business, Innovation and Employment (Immigration), New Zealand Customs Service, and the New Zealand Police for the purposes of identity verification and law enforcement under section 200 of the Land Transport Act, or for one of the purposes outlined in Part 7 of the Privacy Act 2020. Your photo may therefore be disclosed to one of these agencies, for one of these purposes.

Privacy expectations for suppliers and service providers

Waka Kotahi deals with the personal information of a large number of people and engages with a wide range of people and organisations who may handle personal information on its behalf. Managing personal information appropriately is important to us and to the people whose personal information we hold. Organisations who handle personal information on our behalf, are expect to also manage personal information appropriately.

Privacy expectations for suppliers and service providers


Our Transparency Statement summarises how Waka Kotahi complies with the State Services Commission’s Model Standards on Information Gathering and Public Trust. It describes the environment we operate in and how we gather, use and share information.

Transparency Statement

Responsible disclosure guidelines

Waka Kotahi NZ Transport Agency takes the security and privacy of our information seriously. If you identify a security issue with our systems, please tell us so that we can get it fixed.

Responsible disclosure guidelines