Unless otherwise stated, the information available on or through this website is protected by copyright and subject to the copyright laws of New Zealand. Such information may be reproduced for personal use without permission, as long as you attribute the work to Waka Kotahi NZ Transport Agency, and abide by the licence terms under the Creative Commons licence.
The permission to reproduce copyright protected material does not extend to any material on this site such as logos, emblems, trademarks, photography and imagery, and material identified as being the copyright of a third party. This includes material on websites you access via links from this site. To get permission to reproduce such material, contact the copyright holders concerned.
For permission to reproduce information on this website for any purpose other than personal use, you can write to us at:
Waka Kotahi NZ Transport Agency
Private Bag 6995
Alternatively you can send an email to firstname.lastname@example.org
This privacy statement explains how Waka Kotahi NZ Transport Agency (we, us) collect, store, use and share your personal information.
We’re working to deliver our customer promise – a land transport system that connects people, products and places for a thriving Aotearoa New Zealand.
To do this, we sometimes need to collect and use different types of personal information such as driver licensing, vehicle registration and licensing and traffic cameras. Whatever the situation, we’re committed to protecting your personal information.
Our general privacy statement applies to most interactions with you.
Some situations have their own privacy statements, but if none of them cover your situation, then the general privacy statement will apply.
You can find out more about the laws we work under and how we collect, use and share information in our transparency statement.
We take privacy seriously. We only collect personal information from you when we need it to help us provide services to you and perform our everyday functions.
That depends on what service we are providing, but personal information we may collect includes:
We usually collect personal information from you directly, but we may collect personal information from other agencies or other sources if allowed by law.
Whenever you interact with us, provided we need it to help you or to carry out our functions. For example, when you contact us with an enquiry or a complaint, when you use our website, if you complete a survey or when you visit one of our driver licence or motor vehicle registration and licensing agents.
We will not share your personal information with any third parties, except where disclosure is authorised by law. For example, we may share your personal information:
We use the personal information that we collect to provide services to you and perform our everyday functions. We keep records of your enquiries and complaints, along with information you provide to us as part of those communications.
We may use your personal information for purposes including:
If we receive a complaint or enquiry that relates to you, we may use information we hold about you to investigate it, which may involve raising the complaint with third parties. If we intend to use your information for any specific purpose not covered above, we will inform you of this purpose at the time we collect the information.
Use of non-personal information
Waka Kotahi releases a wide range of anonymised data covering many topics in many formats. We may use the personal information you provide to create anonymised data sets and make these available through our Open Data Portal. This is our public platform for exploring and downloading open data, discovering and building apps and engaging to solve important issues. Open data doesn’t contain personal information or any information that can be linked to you or identify you. You can read our Open Data Portal privacy statement and our Open Data Policy below:
Our systems have security measures in place to stop the loss, misuse and alteration of information under our control, and our systems are monitored, analysed and audited. Our staff receive training to ensure that your information remains secure and is not disclosed or misused.
We use third-party providers to store and process information. We store some information with Microsoft Azure and Google servers in Australia. We also use Microsoft Office 365 for our email and other office productivity applications. This means that information we hold about you may be transferred to, or accessed from, outside New Zealand.
We take all reasonable steps to ensure that information about you which is stored or processed by our third-party service providers or agents is protected from loss, unauthorised access and disclosure, or any other misuse. We satisfy ourselves that our providers meet high data security standards.
We only keep your information for as long as we need it for the purposes we collect it for, or as required by law.
We are legally required under the Land Transport Act 1998, Land Transport Management Act 2003, Land Transport Management (Regional Fuel Tax) Regulations 2018 and Railways Act 2005, to maintain registers including the Motor Vehicle Register, the Driver License Register and the Transport Service Licence Register.
To maintain these registers accurately we also collect and store information when you complete a transaction relating to one of these registers, such as licensing your vehicle (rego) or obtaining a driver licence. The personal information we collect depends on the transaction you are completing but it includes things like your contact details, signature, gender, driver licence photo, organ donor status, whether you wear glasses or contact lenses for driving, disqualifications, suspensions, demerit points and operator safety rating. Where the specific law establishing the register has requirements which override normal privacy principles, we must follow the specific law.
We collect the following information about your use of our website (but we make no efforts to associate this with your identity except in rare situations where we need to respond to a security or safety issue):
We also use online tools Campaign Manager and Search Ads 360 by Google to understand whether you complete certain activities on this website, the content with which you have interacted with and to display relevant content to you.
Campaign Manager uses Google Floodlight tags to recognise users by a cookie ID or device ID which becomes a user ID. User IDs are associated with browsers, not people. If you use multiple devices such as a phone, a tablet and two different browsers on a laptop, each device or browser is identified separately. Similarly, if people share a computer or device, a single user ID might represent multiple people.
Cookies are small text files that are stored in your browser by websites you visit to save certain information. The next time you visit this website on the same device, the information saved in the cookies will subsequently be accessed on your device so that the website can recognise that you have already accessed and visited it with the browser you use on that device. We use this information to design and display the website in an optimum way in line with your preferences.
Most browsers allow you to adjust the settings to tell you when you are offered a cookie so you can decide to accept it or not. You may disable or block all cookies but that may cause some features of our website to not work correctly.
Our web analytics respect any ‘do not track’ setting you might have set on your browser, but you can opt out of these Google Analytics features through ‘Google Ad settings’ or by downloading the ‘Google Analytics Opt-out Browser Add-on’.
You have the right to request a copy of the personal information we hold about you. You also have the right to ask us to correct your information if you think it is wrong. You should let us know when personal information about you changes, such as your address so we can update our records.
When you make a request, we will process it as soon as we can, but no later than 20 working days after we receive it. There are some circumstances when we cannot give you access to or correct your information if the way that you ask. We will always let you know this, be as open as we can, and tell you what law we are following.
You can request access to your personal information through any of the following channels:
Waka Kotahi NZ Transport Agency
Private Bag 6995
You may also make a request using the Request My Info Tool provided by the Office of the Privacy Commissioner on its website.
Before we give you your information we may ask for ID so that we can confirm your identity with you.
If you have a complaint about how we handled your personal information contact us via:
Waka Kotahi NZ Transport Agency
Private Bag 6995
If you raise a complaint with us and are unsatisfied about the way we’ve handled it, you may raise it with the Privacy Commissioner. The contact details are:
Office of the Privacy Commissioner
PO Box 10094
0800 803 909
Giving Waka Kotahi your email address is optional.
We recommend using an email address that’s unique to you, so only you can see information we send you.
If you give us an email address we may use it for a range of things, including:
If you give us your email address for your driver licence, it will only be updated on the Driver Licence Register.
If you give us an email address for a vehicle, it will be updated in the Motor Vehicle Register. If your driver licence is linked to your vehicle, we may also update your email address in the Driver Licence Register.
If you give us an email address for your toll account, we may use it to:
If you give us an email address for a toll account, it will only be used for that toll account. It will NOT update your email address in the Motor Vehicle Register.
Waka Kotahi deals with the personal information of a large number of people and engages with a wide range of people and organisations who may handle personal information on its behalf. Managing personal information appropriately is important to us and to the people whose personal information we hold. Organisations who handle personal information on our behalf, are expected to also manage personal information appropriately.
Our Transparency Statement summarises how Waka Kotahi complies with the State Services Commission’s Model Standards on Information Gathering and Public Trust. It describes the environment we operate in and how we gather, use and share information.
Waka Kotahi NZ Transport Agency takes the security and privacy of our information seriously. If you identify a security issue with our systems, please tell us so that we can get it fixed.