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SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

National Incident and Event Management System (NIEMS) privacy statement

The National Incident and Event Management System (NIEMS) is a web application used by our Transport Operations Centre staff. It is a central place for handling transport related incidents.

Transport Operations Centres (TOCs)

Why we need personal information

To help our staff make decisions about incidents and respond to them as soon as possible. We only use your information for this purpose and without it we may not be able to follow up on transport incidents reported through our 0800 4 HIGHWAYS hotline. This keeps our roads safe for everyone. 

When we collect personal information

When you report a transport incident using our hotline 0800 4 HIGHWAYS.

The information collected

  • your name
  • your phone number
  • the registration plates of vehicles involved in a crash
  • details of the incident
  • your call may be recorded. 

Call recording privacy statement

Other information that may be collected

Video and photo footage from our cameras, which may include you or your vehicle.

Closed-circuit television (CCTV) cameras privacy statement

How your information is stored

We use third-party providers to store and process information collected by NIEMS. We store some information in Google cloud servers in Australia. This means that information we hold about you may be transferred to, or accessed from, outside New Zealand. 

Google uses third parties to provide some of their cloud services. These parties must meet our privacy and security requirements as well.

How long your information is stored

We only keep your information for as long as we need it and only for the purposes we collected it for, or as required by law. After this time it is securely destroyed.

If we request deletion of any information from Google, they will comply with our request as soon as reasonably practical and within a maximum 180 days. 

Google data processing practices(external link)

Who may access your information

  • authorised and trained Waka Kotahi staff
  • Google staff if they have our permission, and solely to provide technical support. If Google become aware of a privacy incident related to the information, they must notify us.
  • We may disclose your personal information to third parties only if lawful and if necessary, such as to where the third party helps us to deliver services, for the maintenance of the law or to respond to Official Information Act requests. 

How to ask about your information

You can ask questions, request access to, and correction of, your information. Please refer to the 'Requesting access to or correction of your information' section for more information.

Requesting access to or correction of your information

If you have a complaint about how we handled your personal information, please refer to the 'Privacy complaints' section.

Privacy complaints