CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Waka Kotahi NZ Transport Agency is made up of nine groups: 

  • Chief Executive Office
  • Transport Services
  • Te Roopu Waeture – Regulatory Services
  • Te Mātangi – Māori Partnerships
  • Safety, Health and Environment
  • Te Aukaha – Digital
  • Corporate Support
  • Pūmanawa Tāngata – People
  • Te Waka Kōtuia – Engagement and Partnerships

We also have five Directors of Regional Relationships, who build, maintain and enhance the Waka Kotahi strategic alignment and reputation within a specific geographical boundary.

Our structure and the geographical boundaries for our Directors of Regional Relationships [PDF, 171 KB]

Our executive leadership team

Our board and find out about its functions

Our regional leadership teams and their purpose [PDF, 289 KB]