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GEM Awards logo

The Going the Extra Mile (GEM) Awards are a way for us to celebrate our contractors’ and consultants’ successes. It also exhibits outstanding examples of our diverse range of activities on our state highways. These annual awards acknowledge our suppliers’ commitment to our priorities and quality industry standards.

The winners of the 2011 GEM awards were announced in October 2011.

Find about more about the GEM Awards

GEM Awards winners 2011

GEM Awards winners 2011

Improvements category

Improvement projects included all new construction works – both small and large scale.

Customer Care System

Winner: Victoria Park Alliance

Entry: Victoria Park Tunnel

GEM Awards Customer Care System winner 2012: Victoria Park Alliance

Customer Care System winner 2012: Victoria Park Alliance

Victoria Park Tunnel website(external link)

Innovations in Customer Care

Winner: NGA Newmarket Alliance: NZ Transport Agency, Leighton Contractors, Fulton Hogan, VSL, URS, Beca, Tonkin and Taylor, and Boffa Miskell

Entry: Newmarket Viaduct Replacement Project

GEM Awards Innovations in Customer Care winner 2011: NGA Newmarket Alliance

Innovations in Customer Care winner 2011: NGA Newmarket Alliance

Newmarket Viaduct Replacement Project website(external link)

Providing Excellent Customer Care During an Event or Incident

Winner: NGA Newmarket Alliance: NZ Transport Agency, Leighton Contractors, Fulton Hogan, VSL, URS, Beca, Tonkin and Taylor, and Boffa Miskell

Entry: Orchestrating New Zealand's biggest motorway closure – Southbound Switch

Also the  Supreme Award winner

GEM Awards Providing Excellent Customer Care During an Event or Incident winner

Excellent Customer Care During an Event or Incident winner 2011: NGA Newmarket Alliance

Maintenance category

Maintenance projects included re-construction, re-instatement and emergency works, as well as network optimisation and general network maintenance activities that keep the state highway network performing as it's been designed to do.

Customer Care System

Joint winner: Auckland Motorway Alliance

Entry: KRA/KPIs/Vanessa

GEM Awards Customer Care System joint winner 2011: Auckland Motorway Alliance

Customer Care System joint winner 2011: Auckland Motorway Alliance

Joint winner: Opus Inroads Office – Tauranga

Entry: Inroads customer care process

GEM Awards Customer Care System joint winner 2011: Opus Inroads

Customer Care System joint winner 2011: Opus Inroads

Innovations in Customer Care

Winner: Opus International Consultants – Greymouth

Entry: Providing traveller information

GEM Awards Innovations in Customer Care winner 2011: Opus Greymouth

Innovations in Customer Care winner 2011: Opus Greymouth

Providing Excellent Customer Care During an Event or Incident

Winner: Opus International Consultants – Christchurch

Entry: Response to the Canterbury earthquakes

GEM Awards Providing Excellent Customer Care During an Event: Opus Christchurch

Providing Excellent Customer Care During an Event or Incident winner 2011: Opus Christchurch

Previous GEM Awards winners

Contact us

For more information about the GEM Awards, email us at gems@nzta.govt.nz