TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

NZ Heavy Vehicle Brake Testing Protocol

Submissions for this consultation have now closed. 

Waka Kotahi NZ Transport Agency consulted on an update to the New Zealand Heavy Vehicle Brake Test Protocol.

Brake testing is a crucial part of any inspection process, and this protocol has been designed to guide vehicle inspectors, who are approved to carry out roller brake machine testing for entry certification or CoF B inspection, and for Waka Kotahi Vehicle Specialists, NZ Police Vehicle Safety Officers, and approved HMV crash investigators.

It may also be used as reference material for heavy vehicle specialist certifiers, service providers, owners and operators to help ensure all heavy vehicles are repaired and operated in the safest condition possible.

The protocol is intended to replace all previous versions of the Heavy vehicle brake testing: CoF and entry certification brake test protocol and procedure (versions 1 – 12). When implemented, the procedures must be complied with by all heavy vehicle brake testing organisations and approved roller brake machine operators.

The updates to the Protocol are expected to come into effect in October 2022.