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Coronavirus disease (COVID-19) services update

Due to the COVID-19 pandemic, all of our offices are closed to the public. More information on our services

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Coronavirus disease (COVID-19) services update

The COVID-19 situation in New Zealand continues to evolve and Waka Kotahi NZ Transport Agency is committed to supporting safety during this time.

People who have any COVID-19 related concerns should call Healthline on 0800 358 5453 for advice.   

We want to let you know that our Contact Centre is closed, along with all Transport Agency offices. This includes most 0800 numbers.

For urgent incidents, 0800 4 HIGHWAYS is available 24 hours with reduced capacity. You can also email info@nzta.govt.nz.

Driver licensing services are postponed during the Stage 4 alert and we will continue to review the situation. Customers with tests already booked will be rescheduled once services resume.

Other online services remain available.

From 24 March, all public transport services operating (bus, rail, ferry) are ‘fare free’. Allowing free access to public transport will protect the health and safety of frontline public transport staff by removing the need to handle cash. It also ensures free transport for essential workers requiring access to their jobs and for the general public using public transport to access essential services (e.g. for medical care). We are working closely with councils on the details of how they manage their public transport services. 

The Transport Agency is currently working with our service providers (AA, VINZ, VTNZ) to understand how we can support those providing essential services during this time. More information will be available soon. Please check this page for updates.

Ministry of Health – COVID-19 (novel coronavirus) information(external link)

Government COVID-19 website(external link)

Transport Agency 'Online services' section

Transport Agency 'Contact us' page

Questions about the services we regulate

We are currently looking at ways we can provide further support to the services that contribute to a safe land transport system, particularly services that are essential to help New Zealand cope with COVID-19. We know you may have queries - please read our frequently asked questions (FAQs) which will be updated regularly as we receive more information.

If you are a member of the general public and have a transport related question, please check our FAQs first, or email info@nzta.govt.nz.

If you are an industry partner with the Transport Agency and have a question, please check our FAQs first, or email regulatorycovid19@nzta.govt.nz.

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