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CORONAVIRUS DISEASE (COVID-19) SERVICES UPDATE: Find out about services open under Alert Level 1. Please note, we are currently experiencing higher than normal volumes of work so please be patient as our teams work at reduced capacity. More information on our services

SCAM ALERT: vehicle licence (rego) renewal or tolling payment phishing emails

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These FAQs will be regularly updated as the current situation changes, and as more information is available to us. Please check them regularly for updates.

If you are a member of the general public and have a transport related question, please check our FAQs first, or email

If you are an industry partner with the Transport Agency and have a question, please check our FAQs first, or email

On 10 April 2020, a new Rule came into effect. Read the Rule on our website.

Visit the Ministry of Transport for more information about the Rule change, including additional questions and answers.(external link)