CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

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Frequently asked questions

If you are a member of the general public and have a transport related question, check the FAQs below first, or email info@nzta.govt.nz. Please note that changes to how New Zealand responds to COVID-19 significantly impact wait times on email responses.

Vehicle inspections

Frequently asked questions about WoFs, CoFs and heavy vehicle certifications.

Driver licensing/driving

Frequently asked questions about driver licensing, endorsements, permits and driving.

Commercial driving

Frequently asked questions about commercial driving.

Vehicle licensing (rego)

Frequently asked questions about regos, including online rego renewals.

Roadworks and projects

Frequently asked questions about roadworks throughout New Zealand

Public transport services, including Total Mobility

Frequently asked questions for public transport services, including the Total Mobility scheme

Approved organisations

Frequently asked questions about a range of issues our approved organisations are currently facing

Traffic and travel information
Driver licences
Vehicles
Roads and rail
Commercial driving
Safety
Walking, cycling and public transport
Planning and investment