Frequently asked questions

These FAQs will be regularly updated as the current situation changes, and as more information is available to us. Please check them regularly for updates.

If you are a member of the general public and have a transport related question, please check our FAQs first, or email info@nzta.govt.nz.

If you are an industry partner with the Transport Agency and have a question, please check our FAQs first, or email regulatorycovid19@nzta.govt.nz.

On 10 April 2020, a new Rule came into effect. Read the Rule on our website.

Visit the Ministry of Transport for more information about the Rule change, including additional questions and answers.(external link)

Vehicle Inspections

Frequently asked questions about WoFs, CoFs and heavy vehicle certifications.

Driver licensing/driving

Frequently asked questions about driver licensing, endorsements, permits, driving during Alert Level 4 and more.

Vehicle licensing (rego)

Frequently asked questions about regos, including online rego renewals.

Alcohol interlock devices

Frequently asked questions about driving with an alcohol interlock device.

Payments

Frequently asked questions about how to make payments and checking payments are received

Road User Charges, duties and taxes

Frequently asked questions about Road User Charges (RUC), Fuel Excise Duty (FED) and Regional Fuel Tax (RFT)

Roadworks and projects

Frequently asked questions about roadworks throughout New Zealand

Approved organisations

Frequently asked questions about a range of issues our approved organisations are currently facing

Public transport services, including Total Mobility

Frequently asked questions for public transport services, including the Total Mobility scheme

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