CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Do I still need to keep my logbook up to date and take regular breaks?

Yes. Maintaining safety and ensuring you are not fatigued is always critical and you must continue to fulfil the work time obligations set out for heavy vehicle drivers and operators.

If you expect delays due to COVID restrictions, you must ensure that your driving schedule provides for the time expected. You must also remain within all work time and logbook requirements as this is not considered a delay.

Are COVID related delays considered a delay in my work time?

No. Any COVID related delays are not considered an impact to your work time. You must ensure that your driving schedule provides for the time expected and that you remain within all work time requirements.

I’m waiting on a licence/endorsement application to be processed. Will I still get it?

We are processing all commercial endorsement applications as per normal.

Can I still drive commercially even though my driver licence card or endorsement ID card shows as expired?

If your driver licence expired between 21 July 2021 and 31 May 2022, it should have been renewed by 31 May 2022 when temporary extensions ended. If your licence is not renewed yet, you won’t be able to continue driving until it is. You are encouraged to visit a licensing agent as soon as you can as they are open. Remember to bring all necessary and valid documents with you and please be patient as licensing agents may be experiencing longer wait times.

Driver licensing agents are following the guidelines set out in the traffic light system, including continued 1m distancing. Use of face coverings is mandatory. We recommend you check the requirements of the driver licensing agent before you arrive.

Police officers will take the action they deem most appropriate for the situation most likely to lead to road safety, whether it’s education, compliance, or enforcement. If your driver licence wasn't renewed by 31 May 2022 you face the possibility of receiving an infringement for having expired driver licensing documents outside of the extension period. Drivers are encouraged to ensure their driver licensing documents are in order.

If any other issues require your driver licence to be taken from you, this is at Police discretion.