COVID-19 SERVICES UPDATE: Information for all alert levels, Waka Kotahi services and more

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Public transport services, including Total Mobility

Public Transport

Who can use public transport during alert level 4?

Public transport is only available for people working in essential services, and for the general public to access essential services (eg Healthcare workers getting to and from work, people needing to travel to supermarkets, the doctor or pharmacies).

You can use public transport for essential personal movement. This includes taxis and rideshares.

You should not travel if you:

  • have been requested to self-isolate
  • have symptoms of COVID-19
  • are travelling to receive a COVID-19 test or are awaiting a COVID-19 test result.

More information on where and when you are permitted to travel (external link)

As patronage has significantly dropped, most services are running to weekend timetables with some variations to support essential workers’ travel needs. Please refer to your local Council or Auckland Transport for timetable details.

Are fares payable?

Normal fares remain payable under alert level 3. Councils may require contactless payment only, (using a Hop, Snapper or Bee Card). Your Council or Auckland Transport will have specific details on how to pay fares.

Electronic payments are encouraged where possible as it also assists contact tracing.

How do I stay safe on public transport?

Do not use public transport if you are unwell, have been in contact with someone with COVID-19, have been advised to self-isolate or are awaiting the outcome of a COVID-19 test.

Additional cleaning will be undertaken in high touch areas.

All public transport users are required by law to wear a face covering when using a service and at bus stops, ferry terminals and railway stations, and physical distancing has also been introduced. In some cases, your service will have seats marked to show you where to sit.

Ensure you maintain physical distancing while waiting for your service, and while getting on and off. 

Practice good hygiene measures at all times, including washing and/or sanitising hands and coughing and sneezing into your elbow.

In all cases, please follow the directions of onboard staff and signage.

All passengers are also encouraged to use the NZ COVID Tracer app and scan when they enter a service. 

How are bus drivers staying safe while working?

Physical distancing has been introduced and most regions are able to have rear door entry on buses. Passengers should remain physically distanced from drivers. Passengers should maintain a physical distance of 1m from other people at all times while on public transport services.

Face coverings are required by law to be worn when using public transport and at bus and train stations, by both passengers and drivers. This is to keep yourself and others safe and is especially important as we are dealing with the Delta variant.

Total Mobility

What is Total Mobility and who can use the services?

Total Mobility is part of our public transport system and is designed to help people who can’t access standard public transport services. It provides door to door transport for those with long term impairments who are unable to use public transport.

There is no change to the existing eligibility requirements or fares for Total Mobility.

Additional information about Total Mobility