COVID-19 SERVICES UPDATE: Information for all alert levels, Waka Kotahi services and more

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Will you still be processing my refund applications for Road User Charges (RUC), Fuel Excise Duty (FED) and regional fuel tax (RFT)?

Yes, we are still processing these applications. However, there may be a slight delay of up to a week for claims submitted manually.

Can I still purchase Road User Charges online?

Yes, you can purchase RUC online via our website.

Purchase RUC online

Who do I contact for queries about RUC, FED or RFT?

We're currently unable to take calls. Please use the emails below to get in touch with us:

Will I be penalised for submitting a late application for FED and RUC?

We’ll review situations on a case-by-case basis.