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CORONAVIRUS DISEASE (COVID-19) SERVICES UPDATE: Find out about services open under Alert Level 2. Please note, we are currently experiencing higher than normal volumes of work so please be patient as our teams work at reduced capacity. More information on our services

SCAM ALERT: vehicle licence (rego) renewal or tolling payment phishing emails

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Will you still be processing my refund applications for Road User Charges (RUC), Fuel Excise Duty (FED) and Regional Fuel Tax (RFT)?

Yes, we are still processing these applications.

Can I still purchase Road User Charges online?

Yes, you can purchase RUC online via our website.

Purchase RUC online

Who do I contact for queries about RUC, FED or RFT?

We are currently unable to take calls. Please use the details below to get in touch with us:

For any other enquiries, please email

Will I be penalised for submitting a late application for FED and RUC?

Due to the situation caused for some businesses by COVID-19, we’re temporarily making allowances to waive normal late filing penalties to help increase your cashflow and not have to worry about time restrictions when submitting future applications.