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SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

My rego is expiring? What do I do?

The temporary suspension of the requirement to display a current vehicle licence (rego) applies if your rego expires between 21 July and 30 November 2021.

After the temporary extension ends, you are legally required to display a current rego.

Please note that most vehicles must be licensed continuously. This means that the licence fees must be paid from the expiry date of the previous licence (that is, if you renew your licence after the expiry date of the previous licence, the licence fees will be backdated and you must pay these).

If you can, we encourage you to renew your rego online now.

Renew your vehicle licence (rego)

Please see below for driver licensing agent information under the various alert levels.

Alert Levels 3 and 4

If your rego is about to expire and you have access to the Internet, you can still renew it online (not currently available from our service providers).

If you are unable to renew your rego at this time, when you do renew it, the rego will apply from the date the previous one expired.

Labels to display in your windscreen are still being printed and will be posted to you.

Alert Levels 1 and 2

You can renew your rego online or at a local counter agent as they can open under Alert Level 2. Please be aware that there may be wait times due to current demand and Government public health and safety guidelines must be followed. Please continue to be patient with those providing services as they adjust to working differently. Some people have circumstances that require priority by our agents and we recommend you plan your visit so you are not under any time pressure if you do need to wait. We also recommend you check our website or the agents’ website to ensure you take everything you need in with you.

Vehicle licensing (rego) information
Where to license your vehicle

I don’t have online access. How can I renew my rego under Alert Levels 3 and 4?

Currently, you can only renew your rego online as this service is not available from our service providers during Alert Levels 3 and 4. You may want to consider asking for help from someone you trust who has Internet access.

Renew your vehicle licence (rego)

If I pay for my vehicle re-licensing (rego) online, will the label be printed and posted to me?

Labels to display in your windscreen are still being printed and posted to you.

What if I am unable to pay for my rego now?

Vehicle licensing (rego) is required to run continuously. This means you must have your vehicle licensed if it is being used (not de-registered or exempt). We understand that some people may struggle to pay for their rego at the moment and suggest licensing it for a shorter period (note that administration fees apply each time you register).

Police discretion may apply, particularly under Alert Levels 3 and 4.

Renew your vehicle licence (rego)

Can I put my vehicles licence (rego) on hold while I’m not using it, then take it off hold later so the current rego is still valid?

No, as this is not how the ‘Put your licence (rego) on hold’ exemption works. The exemption only applies once your licence (rego) period has finished and you are not going to use your vehicle on the road for at least three months in a row. More information about this exemption is available on our website.

Put your vehicle licence (rego) on hold

I cannot use my vehicle/s during Alert Level 4 - can I get a refund on the annual vehicle licencing fees I’ve already paid and will not be using?

No, the vehicle licensing (rego) must run continuously, therefore refunds for your vehicle’s rego are not available.

Can I renew my rego if my WoF or CoF expires during lockdown?

Yes, you can still purchase your rego and this service is currently available on our website. This is temporarily available while COVID-19 restrictions remain in place.

Purchase your rego

I need to register a vehicle. How do I do this?

Alert Levels 3 and 4

Due to COVID-19, all vehicle licensing facilities are temporarily closed. Unfortunately, as you need to provide proof of ID to register a vehicle, you’ll need to wait until they open under Alert Level 2 before you can register a vehicle.

Alert Levels 1 and 2

You can register a vehicle at a local counter agent (excluding NZ Post) as they can open under Alert Level 2. Please be aware that there may be wait times due to current demand and Government public health and safety guidelines must be followed. Please continue to be patient with those providing services as they adjust to working differently. Some people have circumstances that require priority by our agents and we recommend you plan your visit so you are not under any time pressure if you do need to wait. We also recommend you check our website or the agents website to ensure you take everything you need in with you.

Where to register a vehicle

How do I cancel my vehicle’s registration?

Alert Levels 3 and 4

Due to COVID-19, all vehicle licensing facilities are temporarily closed. Unfortunately, as you need to provide proof of ID to cancel a vehicle registration and plates need to be returned, you’ll need to wait until they open under Alert Level 2.

Alert Levels 1 and 2

You can cancel a vehicle’s registration at a local counter agent (excluding NZ Post) as they can open under Alert Level 2. Please be aware that there may be wait times due to current demand and Government public health and safety guidelines must be followed. Please continue to be patient with those providing services as they adjust to working differently. Some people have circumstances that require priority by our agents and we recommend you plan your visit so you are not under any time pressure if you do need to wait. We also recommend you check our website or the agents website to ensure you take everything you need in with you.

Cancelling your vehicle registration

Will I receive a fine if my rego label shows as expired?

Enforcement agents (local councils and Police) are aware of the temporary suspension of the requirement to have a current vehicle licence (rego) if it expires between 21 July and 30 November 2021.