This section details Waka Kotahi NZ Transport Agency services, or support services currently operating such as public transport.
Waka Kotahi is committed to keeping our people and the people who work with us safe. Under the COVID-19 Protection Framework (traffic light system), all visitors and service providers to our offices are required to present a valid ‘My Vaccine Pass’, the official record of vaccination status for New Zealand, to our reception team or Waka Kotahi host.
Currently, we’re experiencing higher than normal volumes of calls and emails. If your query is not urgent, please firstly read our frequently asked questions, use the Contact Us form or consider contacting us at a later date.
Our Contact Centre is open for calls and all 0800 numbers are available.
Standard operating hours are:
Driver licensing agents are open for driver licensing transactions and are following the guidelines set out in the traffic light system, including continued 1m distancing. Use of face coverings is mandatory. We recommend you check the requirements of the driver licensing agent before you arrive.
Vaccine passes are no longer required for those taking a practical driving test.
VTNZ are adhering to other strict health and safety procedures. This includes the continued use of facemasks for driver testing officers, applicants and support people. Those with facemask exemptions will need to contact VTNZ so further protection procedures can be put in place, email firstname.lastname@example.org
Please note: during alert level changes where practical driving tests facilities are closed, any tests already booked are held in the system. Once the facilities re-open, VTNZ contact people directly regarding new test booking dates and times. No further fees apply for this.
If you use public transport, please remember the following: