CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Frequently asked questions

How do I check if I am entitled to a payment?

Former employees who are entitled to a payment have been sent a letter to their last known postal address from their time of employment with Waka Kotahi NZ Transport Agency. If you did not receive this letter and believe you are entitled to a payment, you can submit a claim via the website:

Former employees – registration / application form

Current employees, there is no need for you to submit a claim. Any money owing has already been deposited into the primary bank account recorded in the payroll system. 

Which leave types are being recalculated?

There are applicable leave types:

  • Annual leave
  • Family violence
  • Sick leave
  • Sick domestic
  • Bereavement
  • Alternative leave
  • Public holidays.

Who is owed a payment?

You may be eligible for a payment if you were employed by Waka Kotahi NZ Transport Agency at some time between 17 March 2011 and 10 June 2020.

Not all employees over that time were affected. The issues largely related to employees who had fluctuating work patterns, worked additional hours or received some additional allowances.

A payment is owed where there is a difference between what was paid for the leave day, and what should have been paid if the correct calculation had been made. The total calculated is a gross amount, from which income tax will be deducted, in accordance with income tax requirements. Inland Revenue is able to advise employees on the possible tax and other financial impacts of receiving a payment. 

How much will my payment be?

If you are entitled to a payment and have verified your identity, we will send you a breakdown of the amount to be paid at the time of payment. 

When will the payment be made?

For those entitled to a payment, the 2020/2021 planned payment dates are as follows:

Cut off for receipt of form and documents

Payment date

26 August 2020

2 September 2020

5 October 2020

14 October 2020

2 November 2020

11 November 2020

30 November 2020

9 December 2020

11 January 2021

20 January 2021

8 February 2021

17 February 2021

8 March 2021

17 March 2021

5 April 2021

14 April 2021

3 May 2021

12 May 2021

21 May 2021

9 June 2021

When will payments be backdated to?

Payments that are owed will be backdated to 17 March 2011. 

How can I claim on behalf of a deceased person, or someone for whom I hold power of attorney?

You will need to provide documentation to verify your identity and to confirm you are authorised to act on behalf of the estate or person.

Please complete the form – claiming on behalf of a former NZ Transport Agency employee:

Former employees – registration / application form

What tax impacts will there be on payments?

We encourage you to contact the relevant organisations such as Inland Revenue for advice about whether your remediation payment affects any agreement you have with them about your current earnings, benefits, child support or any other matters.

The Inland Revenue website has useful information on tax treatment of lump sum payments such as this:

Lump sum payments(external link) (Inland Revenue website)

You can also contact the IRD directly on 0800 227 774, or using your MyIR account. 

Contact us for any further questions you may have

You can email your query to