CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Media contacts

For all national media enquiries

Andy Knackstedt
Mobile: 021 276 3222
andrew.knackstedt@nzta.govt.nz

For regional media enquiries

Auckland / Northland

Kaity Alexander
Mobile: 021 351 064
kaity.alexander@nzta.govt.nz

Waikato / Bay of Plenty

Natasha Utting
Mobile: 021 507 990
natasha.utting@nzta.govt.nz

Manawatū / Taranaki / Hawke’s Bay / Gisborne / Whanganui

Megan Heffield
Mobile: 021 317 688
megan.heffield@nzta.govt.nz

Greater Wellington / Top of South

Felix Marwick
Mobile: 021 370 481
felix.marwick@nzta.govt.nz

West Coast / Canterbury / Otago / Southland

Frances Adank
Mobile: 021 705 613
frances.adank@nzta.govt.nz