Skip to content

Important notice

The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. If you’re waiting for an application, please have a look at our current processing times.

Access keys for

  • h Home
  • m Menu
  • 0 Show list of access keys
  • 2 Skip to content
  • 3 Skip to top

Making an Official Information Act request

The NZ Transport Agency is subject to the Official Information Act 1982(external link) and you can make a request to the Transport Agency for information that it holds.

The following is designed to assist you when making a request and to provide you with some basic expectations.

Sources of information

Before making a request we encourage you to check out our sources of information below as you may find the information you need is already publicly available on our website:

How to make a request

Requests should include your name, your postal address or preferred email address, and specific details of the information you want.

You can:



post your request to:

Official Correspondence Unit
NZ Transport Agency
PO Box 6995,
Wellington 6141

How will we deal with your request?

We will acknowledge your request, usually within 24 hours and respond no later than 20 working days after we receive it. Sometimes for large requests or those requiring consultation we will seek an extension, the Act allows for a time limit extension. If so, we will let you know and give you a specific due date.

We may seek further information from you if we feel your request is not clear, or we may seek to refine your request if the scope is very broad.

What will our response look like?

We will endeavour to respond to your request in your preferred manner. We will respond by restating your request and answering every question asked. Any supporting documentation supplied will usually be an attachment in the PDF format.

If we are not able to supply all the information requested or satisfy your request in full we will inform you in our response by referring you to the specific section of the Act and explain the reason why. For more information please refer to sections 6, 9 and 18 of the Official Information Act(external link).

What if you are not happy with our response?

If you have not received a response by the due date or are not satisfied with our response you can complain to an Ombudsman by email to or by post: PO Box 10152 Wellington 6143.

What happens if I am requesting CCTV footage?

Whilst we do our best to assist with requests for CCTV footage this is usually only held for 3-7 days depending on the system and location and also where footage is located within the timeframe requested. Due to the quality of the cameras, distance from the road and direction the camera is facing, some footage may still not be fit for purpose as the cameras are not designed to identify individual vehicles or people.