CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Māori engagement research survey 2022

Strengthening our relationships with Māori is important to us at Waka Kotahi as a Crown partner under Te Tiriti o Waitangi. To help guide us in this area, we commissioned Maarama Consulting to complete an independent research programme. This included in-depth interviews and an online survey with Māori that we engage with across Aoteraroa New Zealand and our own staff.

The objectives of this research programme were to:

  • better understand what Māori are looking for from their relationships with Waka Kotahi
  • identify how we’re currently performing in the eyes of Māori
  • determine the areas we need to focus on to improve our relationships.

The research will be used as a benchmark on our current performance and to guide our future work, by helping to identify specific actions and initiatives to improve our relationships with Māori, including key performance indicator (KPI) targets to drive accountability and improvement.

Here are the findings and insights from this research:

Understanding and improving relationships with Māori [PDF, 4.2 MB]