CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

State Services Commission's inquiry into the use of external security consultants

On 19 June 2018, the State Services Commissioner appointed Doug Martin, together with Simon Mount QC, to undertake an Inquiry under the State Sector Act 1988 into the use of external security consultants by state sector agencies (the Inquiry). This included but was not limited to any use of Thompson and Clark Investigations Limited (TCIL) and its associated entities.

Mr Martin contacted the NZ Transport Agency on 23 July 2018 outlining the terms of reference for the Inquiry and inviting us to determine, through self-evaluation, whether any use of external security consultants by the Transport Agency were well managed with the appropriate oversight and controls in place. Mr Martin also asked we assure ourselves that any interaction or relationship with an external security consultant was consistent with the expectations of the public service as expressed in the Code of Conduct for the State Services.

To support the release of the State Services Commission (SSC) report into the use of external security consultants by public services agencies, the Transport Agency is proactively releasing the information provided to the SSC in the course of their investigation.

While the terms of reference for the investigation included the circumstances, reasons and outcomes of the engagement with or of external security consultants, it also held a specific focus on the relationship between organisations, TCIL and its associated companies and entities.

The Transport Agency has not engaged the services of TCIL.

Related information

Thompson and Clark Investigations Ltd – access to Motor Vehicle Register (2)

Responded: 25 July 2018
Requested: TVNZ

Thompson and Clark Investigations Ltd – access to Motor Vehicle Register

Responded: 27 April 2018
Requested: TVNZ