TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Ngā hua – our benefits

One of the ways Waka Kotahi NZ Transport Agency shows our care for our employees is through the benefits we provide. Our benefits are designed to support our people and provide a happy, healthy and high-performing environment.

Competitive remuneration
against market rates

Flexible working options

Waka Kotahi Life, Income Protection and Critical Illness insurance scheme

5 weeks annual leave;
15 days sick leave after 3 years service

Annual flu vaccinations
 and eye tests

Long service leave


Additional benefits

  • Paid parental leave.
  • A wellbeing initiative supporting activities that make a difference to the physical and mental wellbeing of our people.
  • Our employment agreement allows for the purchase of one additional week’s annual leave (with written agreement from your manager).
  • KiwiSaver – The Government work-based saving initiative to help you save for your retirement.
    Check your eligibility and find out more about the KiwiSaver scheme(external link)
  • The opportunity to have previous government service recognised towards annual and sick leave entitlements (conditional and criteria apply).
  • An employee assistance programme (for free, confidential and independent help with any issues affecting your work or personal life).
  • Discounted healthcare insurance through Southern Cross and UniMed Insurance.
    Southern Cross(external link)
    UniMed Insurance(external link)
  • Regular social club events.
  • The opportunity to join Marram Trust and access holiday homes throughout New Zealand at great rates, as well as financial assistance with healthcare.
    Marram Trust(external link)
  • Eligible for a discount off Microsoft365 subscriptions.
  • LinkedIn Learning licence and free Learning and Development courses.
  • Challenging work and doing new things that grow your career.
  • Relocation reimbursement.
  • Ergonomic desk assessments.
  • Service recognition programme.
  • A growing number of Employee-led networks to promote and support the goals and needs of diverse communities.

Growing your potential

We want to you to be the best you can. Whether it’s on-the-job experience, signing up to a course, coaching opportunities, or secondments to other roles within Waka Kotahi – you can build a varied and successful career with us and grow your potential.

Tā Tātou Rautaki Akoranga – our Waka Kotahi learning strategy

Tā Tātou Rautaki Akoranga is our roadmap to becoming a high-performing learning organisation.

Learning supports a wide range of things: capability, performance, talent, engagement, attraction and retention, and the development of technical and power skills. This is important both internally, to support the delivery of our outcomes, and externally, to support our partners and stakeholders in having the best relationship with us and our land transport system. 

Our 2021 – 2024 learning strategy seeks to bring together the learning, capability and goals of Waka Kotahi.

Tā Tātou Rautaki Akoranga – our Waka Kotahi learning strategy