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Our culture | Ngā Tikanga


Our DNA shapes how we work here at the Transport Agency – it’s about how we think and act collectively so that we deliver great journeys to keep New Zealand moving. We make an effort to live our DNA every day because it underpins everything we do.

So what is our DNA made up of?

  • Customer focus to deliver value – delivering value to New Zealand is our biggest customer promise. We know who our customers are, care about what’s important to them, enable them to live the best life they can, and role model our safety messages.
  • Collaborate to achieve as one – great ideas come when we collaborate for the best outcomes. We understand how our work connects with others, we share knowledge, we communicate and act with awareness of what else is happening around us, and we show incredible respect and empathy.
  • Curious to cultivate innovation – innovations starts with curiosity and narrowing in on the right things. We focus our creative energy on things that make a difference to our customers and deliver our strategy. We ask why and how we could do something better, embrace diversity and let go when the time is not right.