TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Ngā tāngata – our customers

Be part of an organisation that is committed to doing things differently.

We’re transforming the way we do things at Waka Kotahi NZ Transport Agency so that we can make the most of the future opportunities for New Zealand. Our transport system is complex and dynamic connecting people, communities and businesses to help New Zealanders get the most out of life.

We want to work with people who think differently, beyond the idea of a traditional transport network – people who want to be part of something bigger.

Our customers are at the heart of everything we do. We know who they are and we care about what’s important to them. Our strategy focuses on improving lives and livelihoods through easy, safe and connected journeys.

  • One connected transport system – Transform New Zealand’s land transport system performance by integrating digital technology with physical infrastructure to create a safe, connected system that works for everyone.
  • People-centred services – Simplifying our customers’ lives and our partners’ work with innovative services and experiences that make it easy for them to do what they need to.
  • Partnerships for prosperity – Unlock social and economic opportunities for customers, business and communities through targeted partnerships.

Curious to find out more? Read about our purpose, strategic responses and focus areas – our commitment to New Zealand in delivering great journeys to keep New Zealand moving.

Our purpose, strategic responses and focus areas

Our people are proud to be part of creating a better New Zealand. We all have a contribution to make. What’s yours?