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SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Fleet driver responsibilities

When you drive a fleet vehicle, you have a number of legal, safety and operational responsibilities.

Driver responsibilities

Drivers have a number of responsibilities and obligations.

Holding a correct and valid licence

You must hold a current and valid licence for the class of vehicle you are driving. You might also need a driver licence endorsement.

Remember to renew your licence and/or endorsement on time (allowing enough time for us to process your renewal before your current licence and/or endorsement expire).

Find out which class of licence you need
When a passenger endorsement is required

Being a safe and courteous driver

As a professional driver, you should always:

  • be safe and courteous

  • obey the road rules, most of which are explained in the Road Code, and local bylaws whenever you are driving

  • understand that others make mistakes

  • be tolerant

  • set an example to others.

This also applies away from work.

A number of penalties apply to drivers found to be breaking the traffic rules, including vehicle impoundment, which will affect your ability to work. 

Read the Road code
Find out more about driving offences and penalties

Checking vehicles before use

You should do a simple pre-use 'walk-around' check before you drive any  vehicle. As a minimum, you should check that:

  • tyres are inflated with close-to-equal pressure and have a legal tread depth with no uneven wear

  • wheel nuts (where they can be seen) are in place and the wheels appear undamaged

  • there's no obvious damage to the vehicle that could be considered dangerous

  • indicators, tail lights and brake lights operate correctly and the lenses are not cracked or broken

  • headlights work on both high and low beam and lenses are not cracked or broken

  • windscreen washers and wipers operate satisfactorily

  • the horn operates satisfactorily

  • the vehicle registration and WoF or CoF are current (as well as the road user charges label if you have a diesel or heavy vehicle)

  • safety belts are in good condition

  • the engine fluid levels (water and oil) are correct.

You should report any faults to the fleet manager straight away.

Identifying and preventing fatigue

Fatigue can be dangerous for drivers, especially people who drive as part of their job. As a driver, you should know how to prevent and manage fatigue. 

Read more about identifying and preventing driver fatigue