New passenger service rules came into effect on 1 October 2017.
If you held a Passenger Service Licence before 1 October, by now you should have received replacement licence certificates, either by email or post, and the related licence labels. If you haven’t received either the certificates or labels, please email PSL@nzta.govt.nz with:
These pages explain how passenger services (where people are transported for hire or reward) in New Zealand work from 1 October 2017.
These changes affect taxis, shuttles, private hire vehicles and app-based passenger services. There are also changes for dial-a-driver and third party facilitated cost-sharing operations, and for large passenger services (vehicles with 13 seats or more, including the driver).
What you need to know, including background to the changes and how safety will be maintained.
Responsibilities to familiarise yourself with, based on the type of service you drive for.
Key changes to be aware of, how to get a new Small Passenger Service Licence, and your responsibilities, based on the type of service you operate.
Tips for passengers to help maintain safety.
If you’re unhappy with your experience with a small passenger service, you may wish to make a complaint. On this page you’ll find information about what you should do to make a complaint.
Frequently asked questions that you may have about the changes.