TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

To use TORO, you must be a registered user. It’s free for transport service licence holders to register for and use TORO.

Get an application pack

Save or print the application pack below.

Applying to use TORO [PDF, 2.2 MB]

What’s in the application pack

The application pack includes:

  • general information about TORO
  • an application form for your company
  • terms and conditions
  • an application form for your individual staff members who'd like to become approved administrators
  • a consent form for your company's drivers.

Company information needed

As part of the application, you'll need to provide these details for your company:

  • company name
  • trading name (if applicable)
  • company number or New Zealand business number
  • transport service licence number
  • physical address
  • mailing address
  • phone number
  • contact person’s details
  • approved administrator’s details.

Sending in your application

You need to send us these completed forms from your application pack:

  • Application to use the Transport Organisation Register Online (TORO)
  • Application to become an approved administrator for TORO

You don't need to send us your drivers' consent forms, unless we request them later.

Email your forms to

What’s next

We'll set up your TORO account and send you an email with your username and password.

Once you're set up, you can log into TORO. Click the Help button at the top of the TORO website if you need help or instructions on how to use the service.

Log into TORO(external link)

TORO help