We're currently experiencing higher than normal volumes of calls and emails, leading to significant wait times of more than 15 minutes. If your query isn't urgent, please read our common questions, or consider contacting us at a later date.
Transport temporary relief package (RUC discount)
We understand that these delays may cause frustration and we appreciate your patience.
To help our teams manage volumes, please don't phone if you've already sent an enquiry by email, unless it's urgent.
Find answers to our most commonly asked questions.
| How can I tell you my new home or company address? | You can change your address online(external link) |
| How do I tell you I've sold a vehicle? |
You can let us know you’ve sold a vehicle online(external link) |
| How do I convert my overseas driver licence to a New Zealand one? | Convert your overseas driver licence |
| What do I need to know about driving in New Zealand? | Who can drive on New Zealand roads, and what you need to have while driving |
| Where can I pay for my toll with cash or EFTPOS? | BP and Caltex stations where you can pay for your toll with cash or EFTPOS |
| Where’s the nearest driver licensing agent? | Driver licensing agents in your area |
| I haven’t received my vehicle licence (rego) label yet. What do I do? |
It should arrive in the post within 7 working days. If you’ve renewed online and your licence label hasn’t arrived within 7 working days, order a replacement online. Order replacement motor vehicle and RUC labels(external link) We recommend you update your address before you order the replacement label. |
| Where can I find a list of CoF (certificate of fitness) agents? | Look in the Yellow Pages to find your nearest agent.(external link) |
| Where can I find a WoF (warrant of fitness) agent? |
There are around 3200 WoF agents in New Zealand. |
| How can I get CCTV footage of a traffic incident? |
Send your request to official.correspondence@nzta.govt.nz |
| I damaged my car on a state highway road, what should I do? |
Your insurer should be your first point of contact if your vehicle is damaged. Alternatively, you can complete a Request for compensation for vehicle damage form if you'd like Waka Kotahi and the relevant road contractor to investigate directly. |
Driver licensing, motor vehicle and tolling frequently asked questions
Our contact centre and support teams are receiving high volumes of phone calls, emails and applications. This means we can’t respond to our customers as quickly as we’d like to.
For non-urgent matters, please follow the link below and we will aim to respond within 15 business days.
Send us a question or feedback
We acknowledge the impact this has on our customers and we are working hard to answer your phone calls and respond to emails as soon as possible.
You should receive your label within 7 working days of renewing your rego online.
If you haven’t received it within 7 working days, you can order a replacement online.
Order replacement motor vehicle and RUC labels(external link)
We recommend you update your address before you order the replacement label.
Update your address(external link)
| Contact centre | Freephone number | Calling from overseas (call charges will apply) | Opening hours |
| Motor vehicle licensing and registrations | 0800 108 809 | +64 4 8303855 | 8am - 5.30pm Monday - Friday |
| Road user charges (RUC) | 0800 655 644 | +64 6 9536276 | 8am - 5.30pm Monday - Friday |
| Driver licensing | 0800 822 422 | +64 4 8303860 | 8am - 5.30pm Monday - Friday |
| Tolling | 0800 40 20 20 | +64 4 8303861 | 8am - 5.30pm Monday - Friday 9am - 5pm Saturday and Sunday |
| State Highways For the latest highway information or to report issues impacting travel (open 24 hours every day) |
0800 4 HIGHWAYS (0800 44 44 49) |
+64 6 9537007 | Available 24/7 |
Call recording privacy statement
Visit the Clean Car Standard web page for more information. If you are an importer and would like to speak with one of the Clean Car Standard team please call 0800 141 801.
For media enquiries, talk to one of our media team.
Find out how to make a request to the Waka Kotahi NZ Transport Agency for information that we hold.
Find out how to report a phishing scam to Waka Kotahi.
Follow us on our social media channels via Facebook, Twitter, Instagram, YouTube and LinkedIn.
Please note that these are corporate offices and that public services are unavailable at these offices.
Please refer to the common questions at the top of this page to find the appropriate agent for driver licensing, booking a practical driving test, renewing regos, vehicle certification (eg warrant of fitness) and where to pay for tolls.
44 Bowen Street
Pipitea
Wellington 6011
Private Bag 6995
Marion Square
Wellington 6141
New Zealand
PO Box 5084
Wellington 6140
New Zealand
Telephone: +64 4 894 5400
Fax: +64 4 894 6100
Private Bag 106602
Auckland City
Auckland 1143
New Zealand
Telephone: +64 9 969 9800
Fax: +64 9 459 6944
Level 5, AON Centre
29 Customs Street West
Auckland
Private Bag 106602
Auckland City
Auckland 1143
New Zealand
Telephone: +64 9 969 9800
Close3rd Floor, Harrington House
32 Harington Street
Tauranga
PO Box 13055
Tauranga Central
Tauranga 3141
New Zealand
Telephone: +64 7 927 6009
Fax: +64 7 578 2909
Level 1, Deloitte Building
24 Anzac Parade
Hamilton
PO Box 973
Waikato Mail Centre
Hamilton 3240
New Zealand
Telephone: +64 7 958 7220
Fax: +64 7 957 1437
Level 2, Dunvegan House
215 Hastings Street
Napier
PO Box 740
Napier 4140
New Zealand
Telephone: +64 6 974 5520
Fax: +64 6 974 5529
Private Bag 11777
Manawatu Mail Centre
Palmerston North 4442
New Zealand
Telephone: +64 6 953 6296
Close44 Bowen Street
Pipitea
Wellington 6011
Private Bag 6995
Marion Square
Wellington 6141
New Zealand
PO Box 5084
Wellington 6140
New Zealand
Telephone: +64 4 894 5400
Fax: +64 4 894 6100
The Majestic Centre
100 Willis Street
Wellington
Marlborough Roads
Unit 2.4, Level 1, The Forum
52 Market Street
Blenheim
Marlborough Roads
PO Box 1031
Blenheim 7240
New Zealand
Telephone: +64 3 520 8330
Fax: +64 3 577 5309
Level 1, BNZ Centre
120 Hereford Street
Christchurch
PO Box 1479
Christchurch 8140
New Zealand
Telephone: +64 3 964 2800
Fax: +64 3 353 9499
