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Find answers to our most commonly asked questions.
| How can I tell you my new home or company address? | You can change your address online. |
| How do I convert my overseas driver licence to a New Zealand one? | Find out what you need to do here. |
| What do I need to know about driving in New Zealand? | Find out who can drive on New Zealand roads, and what you need to have while driving. |
| Where can I pay for my toll with cash or EFTPOS? | You can pay over the counter for your toll using cash or EFTPOS at selected BP and Caltex stations. The list of participating BP and Caltex stations is on our Toll roads pages. |
| Where’s the nearest agent? | Find a driver licensing agent in your area. |
| I haven’t received my vehicle licence (rego) label yet. What do I do? | If you still haven't received your licence label call us on 0800 108 809. |
| Where can I find a list of CoF (certificate of fitness) agents? | Use this interactive map to find a CoF agent in your area.(external link) |
| Where can I find a WoF (warrant of fitness) agent? | There are around 3200 WoF agents in New Zealand. Look in the Yellow Pages(external link) to find your nearest agent. |
View all of our frequently asked questions (FAQs)
Our contact centre, supporting teams and back office teams receive a large volume of phone calls, emails and applications. This means we can't respond to our customers as quickly as we'd like to.
We acknowledge the impact this has on our customers and can assure you we are working hard to answer your phone calls and respond to emails as soon as possible.
Our current contact centre hours are Monday to Friday, 8am to 6pm. We're also open Saturday and Sunday, 9am to 5pm for tolling enquiries only. 0800 4 HIGHWAYS line is open 24 hours every day.
|
Contact centre |
Freephone number |
|
Motor vehicle licensing and registrations |
0800 108 809 |
|
Driver licensing |
0800 822 422 |
|
Tolling |
0800 40 20 20 |
|
Latest highway information (open 24 hours every day) |
0800 4 HIGHWAYS (0800 44 44 49) |
|
Road user charges |
0800 655 644 |
|
Drive(external link) |
0800 772 284 |
|
If you’re calling from overseas |
+64 6 953 6200 |
Read our call recording privacy statement
If you have any information about non-compliance, call 0800 468 244. The phone line is free, anonymous and available 24/7.
Read more about the regulatory compliance review
For media enquiries, talk to one of our media team.
Find out how to make a request to the Transport Agency for information that we hold.
Victoria Arcade
50 Victoria Street
Wellington
Private Bag 6995
Marion Square
Wellington 6141
New Zealand
Telephone: +64 4 894 5400
Fax: +64 4 894 6100
1st Floor, Walton Plaza
4 Albert St
Whāngārei
Private Bag 106602
Auckland City
Auckland 1143
New Zealand
Telephone: +64 9 969 9800
Fax: +64 9 459 6944
Please note: state highways services only from this office
Level 11, HSBC House
1 Queen Street
Auckland
Private Bag 106602
Auckland City
Auckland 1143
New Zealand
Telephone: +64 9 969 9800
Fax: +64 9 969 9813
3rd Floor, Harrington House
32 Harington Street
Tauranga
PO Box 13055
Tauranga Central
Tauranga 3141
New Zealand
Telephone: +64 7 927 6009
Fax: +64 7 578 2909
Level 1, Deloitte Building
24 Anzac Parade
Hamilton
PO Box 973
Waikato Mail Centre
Hamilton 3240
New Zealand
Telephone: +64 7 958 7220
Fax: +64 7 957 1437
Tairāwhiti Roads
BNZ Partners Building
67 Customhouse Street
Gisborne
Tairāwhiti Roads
PO Box 747
Gisborne 4040
New Zealand
Telephone: +64 6 986 4588
Note: we do not provide licensing at this office.
Level 2, Dunvegan House
215 Hastings Street
Napier
PO Box 740
Napier 4140
New Zealand
Telephone: +64 6 974 5520
Fax: +64 6 974 5529
Our office at 43 Ashley Street, Palmerston North is closed until further notice.
Private Bag 11777
Manawatu Mail Centre
Palmerston North 4442
New Zealand
Telephone: +64 6 953 6296
The Majestic Centre (Level 5)
100 Willis Street
Wellington
PO Box 5084
Wellington 6140
New Zealand
Telephone: +64 4 894 5200
Fax: +64 4 894 3305
Marlborough Roads
Unit 2.4, Level 1, The Forum
52 Market Street
Blenheim
Marlborough Roads
PO Box 1031
Blenheim 7240
New Zealand
Telephone: +64 3 520 8330
Fax: +64 3 577 5309
Note: we do not provide licensing at this office.
Level 1, BNZ Centre
120 Hereford Street
Christchurch
PO Box 1479
Christchurch 8140
New Zealand
Telephone: +64 3 964 2800
Fax: +64 3 353 9499
Level 2, AA Centre
450 Moray Place
Dunedin
PO Box 5245
Moray Place
Dunedin 9058
New Zealand
Telephone: +64 3 951 3009
Fax: +64 3 951 3013
