CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

COVID-19: reschedule a practical driver licence test

You can change or cancel your booking with two full working days notice of the test date (the two working day period excludes weekends, public holidays, the day of the test and the day you make the change).

Change or cancel your test(external link)

If your test is in less than two working days and you cannot attend due to COVID-19 isolation requirements, please contact us below to organise changing your test booking at no additional charge. These requests are prioritised, and we will contact you within two working days from your request to make these arrangements. Please don’t call our Customer Services Centre with these requests, due to the impacts of COVID-19 we are experiencing significant wait times. If you would like us to re-book you for the next available time and you already have a reference number from our Customer Services Centre, please include this in the form below.  

Please complete the form in full, we need this information to access your records, and may not be able to process your request without it.