Request for compensation for vehicle damage

From time to time accidents can happen on the state highway network, such as:

  • chipped windscreens when driving on a section of newly sealed road, or
  • tyre damage when driving over a pothole.

The state highway network isn't guaranteed to be free from defects at all times. Drive to the local conditions and remember that conditions may vary along a stretch of road.

Contact your insurer first

Talk to your insurance provider if any damage has occurred. If appropriate, your insurer can then contact us.

When to complete this form

NZTA or its contractors will only provide compensation if we haven't taken reasonable care to maintain the state highway network in good condition.

Complete the form below if you believe that your accident meets the requirements covered above.

This is the number written on your tyre, for example 195/60R15.

Upload supporting documents

Please provide as much information as possible to help us investigate and respond to your request, such as:

  • a photograph of the location where the incident happened
  • a photograph of the damage
  • a copy of your police report, if applicable.

The personal information you provide in this form will be managed in accordance with the Privacy Act 2020.

Privacy statement

If you phone us to report issues that require urgent attention, your call may be recorded

Call recording privacy statement

The Privacy Act 2020 gives you the right to see and correct the personal information we hold about you. If you wish to exercise these rights please contact NZ Transport Agency, Private Bag 11777, Palmerston North 4442 or email: