CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Request for compensation for vehicle damage

From time to time accidents can happen on the state highway network, such as:

  • chipped windscreens when driving on a section of newly sealed road, or
  • tyre damage when driving over a pothole.

The state highway network isn't guaranteed to be free from defects at all times. Drive to the local conditions and remember that conditions may vary along a stretch of road.

Contact your insurer first when any damage has occurred. If appropriate, your insurer can then contact us.

Waka Kotahi or its contractors will only provide compensation if we haven't taken reasonable care to maintain the state highway network in good condition.

Complete the form below if you believe that your accident meets the requirements covered above.

The personal information you provide in this form will be managed in accordance with the Privacy Act 2020.

Privacy statement

If you phone us to report issues that require urgent attention, your call may be recorded

Call recording privacy statement

The Privacy Act 2020 gives you the right to see and correct the personal information we hold about you. If you wish to exercise these rights please contact Waka Kotahi, Private Bag 11777, Palmerston North 4442 or email: info@nzta.govt.nz