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COVID-19 SERVICES UPDATE: Information on Waka Kotahi services and the renewal date for extended WoFs, CoFs and driver licences. Find out more.

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Current application processing times

Current application processing times

Processing times for drivers licensing and motor vehicle applications.

Our Contact Centre is once again open for calls and all 0800 numbers are available. Operating hours are 8am to 5pm, Monday to Friday and 9am to 5pm, Saturday and Sunday (Tolling only).

Currently, we are experiencing higher than normal volumes of calls and emails, leading to significant wait times. If your query is not urgent, please firstly check our frequently asked questions, or consider contacting us at a later date.

Read our frequently asked questions

We understand that these delays may cause frustration and we appreciate your patience with us as we adjust to new ways of working.

To help our teams manage volumes, please do not phone if you have already sent an enquiry to info@nzta.govt.nz, unless it is urgent. Your email will be answered as soon as possible.

Driver licensing applications

Application Processing time
Application for approval to exit alcohol interlock programme 10 working days
Application for driver licensing exemption (DL4) 10 working days
Application for conversion of an overseas driver licence (DL5) 30 working days
Application for P, V, I or O endorsement (DL20) 10 working days*
Application for transport service licence (TL01)** 30 working days*
Medical review 50 working days

* This is the processing time for a standard application where all the necessary documentation has been provided. If we don’t have all the documents we require then your application will take longer.

**If there are concerns around fitness and propriety, there will be a delay on the application. Please email tsl@nzta.govt.nz if you require a progress update.

Motor vehicle applications

Application Processing time
Application for Waka Kotahi NZ Transport Agency customer number (MR36) 20 working days
Application to change vehicle details (MR16) 20 working days
High productivity motor vehicle permit (HPMV Higher Mass) *** 20 working days
50MAX permit application 5 working days
Load pilot application 20 working days
Road user charges application for refund for off-road travel (RUCOR) 23 working days
Inspecting organisation applications (standard applications) 60 working days
Vehicle inspector (VI) application (standard applications) 20 working days

*** Please note that these require a local road approval.

We’re processing these applications as fast as we can. We’ll let you know as soon as your application has been completed.

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