COVID-19 SERVICES UPDATE: Information for all alert levels, Waka Kotahi services and more

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Current application processing times

Current application processing times

Processing times for drivers licensing and motor vehicle applications.

Our Contact Centre is once again open for calls and all 0800 numbers are available. Operating hours are 8am to 5.30pm, Monday to Friday and 9am to 5pm, Saturday and Sunday (Tolling only).

Currently, we are experiencing higher than normal volumes of calls and emails, leading to significant wait times. If your query is not urgent, please firstly check our frequently asked questions, or consider contacting us at a later date.

Read our frequently asked questions

We understand that these delays may cause frustration and we appreciate your patience with us as we adjust to new ways of working.

To help our teams manage volumes, please do not phone if you have already sent an enquiry to, unless it is urgent. Your email will be answered as soon as possible.

Driver licensing applications

Application Processing time
Application for approval to exit alcohol interlock programme 5 working days
Application for driver licensing exemption (DL4) 10 working days
Application for conversion of an overseas driver licence (DL5) 10 working days
Application for P, V, I or O endorsement (DL20) 15 working days*
Application for transport service licence (TL01) 20 working days*
Medical review 24 working days

* This is the processing time for a standard application where all the necessary documentation has been provided, requirements are met and we do not have concern over the fitness and propriety of any of the persons in control. If the application becomes non-standard in any way, there will be a delay.

Motor vehicle applications

Application Processing time
Application for Waka Kotahi NZ Transport Agency customer number (MR36) 20 working days
Application to change vehicle details (MR16) 20 working days
High productivity motor vehicle permit (HPMV Higher Mass) ** 20 working days
50MAX permit application 5 working days
Load pilot application 20 working days
Road user charges application for refund for off-road travel (RUCOR) 23 working days
Inspecting organisation applications (standard applications) 60 working days
Vehicle inspector (VI) application (standard applications) 20 working days
Application to reverse registration (MR2D) 10 working days

** Please note that these require a local road approval.

We’re processing these applications as fast as we can. We’ll let you know as soon as your application has been completed.