CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays(external link) and find out about closures to driver licensing sites

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Fit and proper person

To make sure the public are safe while using passenger services in New Zealand, Waka Kotahi NZ Transport Agency checks the background of all passenger service drivers. This background check includes:

  • transport-related offences, especially relating to safety
  • history of behavioural problems
  • past complaints about a transport service they may have operated
  • history of persistent failures to pay fines for transport-related offences
  • criminal convictions (in New Zealand or overseas) including charges and convictions relating to violence or sexual offences, drugs or firearms offences, or offences involving organised criminal activities.

Waka Kotahi must be satisfied that the commercial driver is a fit and proper person. We’ll consider any information, from any source, that may be relevant to the driver's status as a fit and proper person, including (but not limited to) the above list.

Real-time monitoring

In our role as the lead regulator for the land transport system, Waka Kotahi regularly assesses commercial drivers to ensure they continue to meet our fit and proper criteria.  This means drivers must maintain good standards of behaviour, including demonstrating good safety practices on our roads. 

Waka Kotahi continuously monitors these commercial drivers using real time data. The real-time data includes but isn't limited to;

  • any new traffic offending (including speed camera offending),
  • any new information held by the New Zealand Police, and
  • continued medical fitness since their last application.

As part of our ongoing commitment to road safety and improving driving standards on our roads, Waka Kotahi will be using this information to monitor commercial drivers and take action against unsafe drivers in real-time rather than at the renewal of their endorsement.

Fit and proper person checks