CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Current application processing times

To help minimise delays, please ensure you submit your application as early as possible. Standard applications (more likely to be processed without delay) are those where the following are met:

  • Application completed correctly
  • All required documents are attached
  • No fit and proper check issues
  • No prior Waka Kotahi NZ Transport Agency concerns related to driving.

Check the table to see how long it will take us to process your application

Log in to track your P, V, I or O application

When you log in, you might see one of these statuses:

Received

We’ve got your application, but we haven’t started working on it yet.

Gathering information

We’re waiting for something.

For example, this could be vetting information from the NZ Police, further information from a foreign country, or reviewing your medical certificate.

Processing

We’ve got all the information we need, and we’re now assessing your application.

Completed

We’ve finished processing your application.

  • If we grant your application, we’ll send you your new photo driver licence (and ID card if relevant) within 7-10 days.

  • If we decline your application, we’ll send you a letter explaining why, and what you can do. 

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