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Due to the COVID-19 pandemic, all of our offices are closed to the public. More information on our services

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Keeping your driver licence details safe

Your driver licence card is a valuable item, like a passport or bank card. It’s important you keep it – and therefore your personal details – safe.

Don’t give anyone your licence number unless you’re sure it’s for a legitimate purpose – examples of when it’s ok to do this include:

  • when you’re doing an online transaction on our website such as booking a practical driving test or changing the address we hold for you – check the website address includes ''
  • at a bank or similar.

Note that we won’t ask you for your driver licence details when you’re renewing your vehicle’s licence (rego).

Media release: NZ Transport Agency urging all customers to be wary of virtual identity theft email and website scam

If you’re unsure, it’s safest to not give out your details.

If your licence card is lost or stolen, or you think someone else knows and could use your licence number fraudulently, let us know.

We can arrange for a replacement licence card to be issued (this costs $38.20) and stop the old card from being able to be used by other people.

How to replace your licence

More information on keeping your details safe online

It’s good to check before you hand over your driver licence details.

  • Emails sent from the Transport Agency will always include at the end – check the full email address rather than relying on the name that shows as a preview – and will specify relevant details such as your driver licence number and/or your vehicle’s plate number. 
  • Ask why your licence details are required and how those details will be used. Asking the question “do you securely file my details, or will you dispose of my details?” is ok.
  • Look for a padlock symbol next to the URL in your browser when entering details online or check if the URL starts with ‘https://’ (note it needs to include the ‘s’) – showing your information is encrypted and can’t be copied. Don’t submit any personal information on pages that don’t have one of these.
  • Ask yourself a few questions about the website you’re on. If it has bad spelling, grammar or design, it may not be legitimate. Only use trusted payment systems (for example PayPal).
  • Avoid putting driver licence details (or payment details) in an email, unless it’s encrypted. Emails are easily intercepted and are sent over untrusted (open) networks.

Further resources