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Important notice

The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. If you’re waiting for an application, please have a look at our current processing times.

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Licence holder has passed away

Cancelling the driver licence of a family member

If you want to cancel the driver licence of a family member because they are deceased, please call us on 0800 822 422.

Data-matching with Births, Deaths and Marriages

The NZ Transport Agency is responsible for administering and maintaining the national driver licence register. Part of keeping the national driver licence register up-to-date involves cancelling the licence record when a driver is deceased.

To assist the Transport Agency, the Registrar-General of Births, Deaths and Marriages may notify us when a driver is deceased. This is provided for under Section 78A of the Births, Deaths, Marriages, and Relationships Registration Act 1995.

When the Transport Agency receives notification from the Registrar-General, we may write to the estate of those drivers seeking confirmation. This is to help ensure the correct licence record is cancelled.

Where a driver believes their licence record has been cancelled in error, or where the estate of a driver has any concerns, they should contact us as soon as possible toll-free on 0800 822 422 or write to us at:

Freepost 493
Driver Licensing Administration
NZ Transport Agency 
Palmerston North Office
Private Bag 11777