SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Feedback sought on proposed driver licensing changes


The NZ Transport Agency is calling for submissions on proposed changes to New Zealand’s driver licensing system.

The proposed changes, outlined in the draft Land Transport (Driver Licensing) Amendment Rule 2019 being released for consultation today, include reducing the frequency of mandatory eyesight checks and rationalising heavy vehicle licence classes.

Road Safety Director Harry Wilson says the proposed reduction in the frequency of eyesight testing would allow the Transport Agency to set up an online system that will give people a quick and simple way to renew their licences.

“Good vision is important for safe driving. However, both international and domestic research suggests that eyesight testing at every stage of the licensing process, as currently required in New Zealand, doesn’t improve road safety outcomes and adds extra time, complexity and cost to the process for drivers,” Mr Wilson says.

“The new approach being proposed – requiring an eyesight check when a licence is first obtained, when drivers renew for the first time after age 45, and each time they renew after age 75 - would more closely align the frequency of vision testing in New Zealand with countries with good road safety performance like Sweden, Australia, Finland, and Canada.”

The proposed changes to heavy vehicle licensing include simplifying the progression from Class 2 to Class 5 licences while at the same time strengthening testing and supervision requirements to improve road safety.

Other changes proposed in the rule change include removing the need for licence endorsements for specialist vehicles like forklifts, and improving the Transport Agency’s oversight of approved driver licensing course providers.

Further details on the proposed changes, and information on how to make a submission are available on the Transport Agency’s website at: link)