It’s now easier for customers to do business with the Transport Agency online, thanks to a new user-friendly website.
The Transport Agency launched its new website(external link) this month after a major redevelopment project that included extensive user-testing to ensure it was both user-friendly and responsive.
Channels Services Manager Paul Giles says the new website was designed to make it easier for customers to do business with the Transport Agency, and to find the information they are looking for using any device.
“The majority of our customers access the website via devices such as smartphones and tablets rather than from a desktop computer, so the refresh needed to be responsive and adapt to whatever device people accessed it from, giving them a much better experience,” says Paul.
The website also includes new sections that will help people to make smart travel choices.
“The new traffic and travel information section(external link) allows travellers to see where the major road works or hold-ups are on the network, for instance, so they can plan their journey accordingly.”
New online payment channels are also easier to use – which will be of great benefit to the 1.2 million vehicle owners whose vehicle licences (regos) expire this month.
“People will be able to save both time and money if they renew their regos online,” says Paul. “With the ACC levy portion of vehicle licences going down from 1 July, we’ve been encouraging people to time their rego to expire in July and save themselves money. That means there are a lot of people who need to renew their rego this month, and doing it online means they’ll avoid potential queues. They also have a lower transaction fee”.
To renew your rego, or access any of the Transport Agency’s online services, visit www.nzta.govt.nz/online(external link).
Paul says the team responsible for managing the project spent a lot of time on user-testing and, through that process, simplified the look and feel.
“Initially the visual design incorporated a lot more images, but users in the testing phase found the images distracting, and made it harder to find what they were looking for. We listened to that feedback and paired back the design. As result, we think we have built an incredibly user-friendly website. That said, we are always open to feedback so if there is any way we can make the site even better, we’d love to hear from our customers”.
Send your feedback to firstname.lastname@example.org or use the ‘Feedback’ button in the new website.
Better public services
The Transport Agency website redevelopment is part of the Government’s 'Better Public Services' goal of ensuring New Zealanders can complete their transactions with government easily in a digital environment. The Transport Agency is one of eight major service delivery agencies that have jointly committed to work together to deliver on this goal.
For more information see Better Public Services Result 10(external link) on the Department of Internal Affairs website.