CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

If you think you’ve received something suspicious

  • Don’t click on any buttons or links in the email. Hover over them with your mouse to view the website address they’ll take you to.
  • Don’t give out your personal details, driver licence details or payment details.
  • Don’t reply to the email.
  • Send or tell us about the email by completing the report a phishing scam form, then move the email to your junk folder in case we or the police need it later.
  • Check that your device is protected by anti-virus and anti-spyware.

Report a phishing scam form

You can also complete the form to report any other kind of suspicious communication.

If we confirm we think the communication is a scam, you can also report it to your local police, CERT NZ or Netsafe.

New Zealand Police’s information on scams(external link)

CERT NZ’s information on scams(external link)

Netsafe’s information on scams(external link)

Alternatives to clicking on buttons or links

If you've hovered over buttons or links in an email, and you're unsure whether you can trust them, don't click on them. Instead, you could try:

  • going to our genuine website (www.nzta.govt.nz) and searching for the information or transaction you need
  • bookmarking our web pages or transactions you use often, so you don't need to click through to them from an email.