CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

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Latest phishing scams

Vehicle licence (rego) email scam

The most common scam is an email saying your rego is due. It includes a button or link for you to renew online, which takes you to a fake website. That website may ask you for your payment details and your driver licence details.

Refund email scam

This email scam tells you that we owe you a refund and gives you a link to claim the refund.

Overdue tolls email scam

This email tells you that you have an overdue invoice to pay for “past tolls” and includes an attached invoice.

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