CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

This email scam tells you that we owe you a refund and gives you a link to claim the refund.

 Here’s how you can tell it’s not a genuine email from us:

  • Check the most common signs of a phishing scam
  • If we owe you a refund, you’ve most likely completed a transaction with us recently and you’ll be expecting the refund. If you're not expecting a refund, or you’re not sure, don’t click on any links or enter your personal or payment details anywhere.
  • Our genuine refund emails include an attachment. The attachment includes specific details about your refund, like your vehicle plate, the refund reason, and the date you did a transaction with us. Scammers won’t know your specific details, so they won’t include them or they’ll use fake, incorrect details.

What to do if you've given your details to a scam

 Here's an example of this scam: