ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can.
CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions
REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more
CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions
ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.
ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.
If we owe you a refund, you’ve most likely completed a transaction with us recently and you’ll be expecting the refund. If you're not expecting a refund, or you’re not sure, don’t click on any links or enter your personal or payment details anywhere.
Our genuine refund emails include an attachment. The attachment includes specific details about your refund, like your vehicle plate, the refund reason, and the date you did a transaction with us. Scammers won’t know your specific details, so they won’t include them or they’ll use fake, incorrect details.
