CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

As a regulator, our role is to improve safety and reduce the risk of harm in land transport. We do this by ensuring compliance with the rules.

What we do

We manage the entry of all users into the land transport system. Once they are in the system, we monitor their compliance. If they fail to comply with the rules and put the public at risk, we exit them from the system.

In a nutshell, we regulate:

  • People – road user behaviour, driver licensing, load restraints.
  • Vehicles  – classification and standards, entry certifications, motor vehicle registration, in-service certifications, dimensions and mass, WoF and CoF providers.
  • Commercial users of the land transport system – operator licensing, rail services, dangerous goods, driving hours and logbooks, goods and passenger endorsements.
  • Network management – road and rail network design and management, speed limit management, traffic control devices, roading standards.
  • Revenue – fuel excise duty, road user charges, motor vehicle licensing, tolling, regional fuel tax.

How we do it

We are firm and fair in all our dealings, identifying and dealing with those who put public safety at risk and making it easier for those who want to get it right.

To do our job, we set clear expectations of our regulated parties and we regularly carry out audits, reviews and investigations to ensure they are compliant with the rules.

In cases of minor infractions involving unintentional non-compliance, we do things like providing more education and training or giving people a warning. In cases where there is intentional and serious non-compliance, we take formal action, which might include suspension or revocation of licences or appointments.

VADE

Read about what we regulate

Bridge

The land transport regulatory system

New Zealand’s transport system is designed to be integrated, safe, responsible and sustainable. There are a number of agencies involved in this task.