CYCLONE GABRIELLE UPDATES: View our traffic map for the latest available information on road closures and delays.(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

TRAFFIC UPDATES: Several roads have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Our regulatory strategy, Tū ake, tū māia (stand up, stand firm), sets the path we need to take over the next five years to be the best regulator we can be.

It articulates our new way of working as a ‘real-world regulator’, which is to be firm and fair in applying the principles of good regulatory practice while being grounded in te ao Māori.

It means working with people so they understand the rules and how to be safe, taking action when we need to and basing our decisions on the best data, insights and evidence. It’s all about reducing risk and preventing harm.

As the lead regulator for land transport in New Zealand, our purpose is to ensure the land transport system is safe, effective, efficient and functions well for everyone.

Tū ake, tū māia outlines five key capability shifts that will support the delivery of our regulatory role over the next five years. These shifts bring a focus to good regulatory practice so we can target our efforts in the areas we think can have the greatest impact.

Tū ake, tū māia – our regulatory strategy 2020–2025 [PDF, 2.5 MB]

Learn more about Tū ake, tū māia in the video below: