CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

Our duty is to keep the public safe on our roads. We do this by making sure that regulated parties comply with the Land Transport Act.

If you have a compliance concern about an individual or organisation we regulate, visit our complaints page, or you can email us on info@nzta.govt.nz

Complaint about a specific matter

If your concern relates to criminal activity, please contact the Police. If you have a complaint about how Waka Kotahi handled a matter, please see our complaints page.

NZ Police contact details(external link)
Complaints process and principles