There is currently a gap in terms of robust national models and tools that provide customer levels of service information regarding the ‘walkability’ of our pedestrian networks. Decision makers need better information from the perspective of people as pedestrians or public transport users.
The priority factors for a positive pedestrian experience are the need to relax, and there are two overarching factors that contribute to a positive pedestrian environment and a relaxing experience – safety and amenity.
The research has informed research report RR 667 – Developing methodologies for improving customer levels of service for walking which is available at www.nzta.govt.nz/resources/research/reports/667(external link)
Keywords: walkability, pedestrian, levels of service, networks.