Skip to content

Important notice

The building where our contact centre is based was evacuated last week. Our 0800 numbers are up and running again, but please be patient as we have limited support available for our contact centre staff. We’ll do our best to help you if you need to call us.  For more information read our latest media release.

Access keys for nzta.govt.nz

  • h Home
  • m Menu
  • 0 Show list of access keys
  • 2 Skip to content
  • 3 Skip to top
Back to Resources

Research Report 286 Investigation of implementation issues for congestion charging

Published: | Category: Integrated land use and transport systems , Research programme , Research & reports | Audience: General

The success of the recently introduced congestion-charging scheme in London has raised urban congestion charging to the fore of the transport policy debate. Also, recent legislation in New Zealand has formalised the toll road financing option, and Auckland's congestion is increasingly seen as a major issue.

This project, carried out in 2003 and 2004, sought to develop best practice guidelines for developing congestion charging schemes by interviewing those involved in such systems across the world to ascertain which issues were critical to their success or failure. There was a significant degree of consensus as to what these critical success factors are:

  • a public perception of the need
  • an appropriately resourced promotional campaign
  • a single empowered agency
  • a strong political position
  • a robust business case.

The project then looked at three suggested schemes in New Zealand and asked whether the critical success factors were present by consulting with key stakeholders and agencies. It became clear that objections are fuelled by the lack of sufficient detail for any of the schemes, which in turn prevents a clear political position. There are also questions in relation to agency roles and responsibilities.

Keywords: congestion charging, HOT lanes, success factors, toll roads

Publication details

  • Author:
  • Published: 2006
  • Reference: 286
  • ISBN/ISSN: ISBN 0-478-25397-4 ISSN 1177-0600
Top