TRAFFIC UPDATES: Roads across the north island have been impacted by recent weather events. We’ll provide updates on our Journey Planner website as information becomes available. View our traffic map for road closures and delays(external link)

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions


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Waka Kotahi NZ Transport Agency brand guidelines

Published: | Category: Corporate publications | Audience: General

The Brand manual is being updated to make sure we have all the right technical details in place after our brand evolution. We aim to share the new version of the manual late 2022.

In the meantime refer to the Writing and brand essentials.

Writing and brand essentials

This guide is for all Waka Kotahi people and anyone creating work for Waka Kotahi.

That’s anything from writing customer letters and emails, internal reports and memos, to print publications, presentations, web content and advertising.

We all need to create our communication with our Waka Kotahi voice and our communication goals in mind. This guide will help you cover the basics.

Publication details

  • Author:
  • Published: May 2022
  • Version: 1.1
  • Also known as: Visual identity guidelines; brand manual; Writing and brand essentials

Writing and brand essentials is available for approved design agencies, contractors and consultants. To gain access, email