CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Summer Renewal programmes

To keep our roads safe and accessible, Waka Kotahi undertakes an annual programme of resurfacing and rebuilding across the state highway network each summer. The 2022/23 programme sees us renewing 2450 lane kilometres, which is approximately 10% of the network. This programme mostly consists of three types of work:

  • Resealing - stone chips are spread over a layer of hot sprayed bitumen or emulsion. These can take some time to ‘bed’ into the existing road surface, and excess chip is swept off the road after a couple of days.

  • Resurfacing - the existing road surface is removed, and a pre-made mix of stone chips, bitumen and other products is laid in its place.

  • Rebuilding - the existing road surface and underlying road structure (pavement) is removed, and replaced with new materials. This is also known as pavement rehabilitation, and can involve the recycling of existing material.

We use summer to resurface and rebuild roads as the weather is warm and dry, which helps ensure quality outcomes and longer-lasting roads.

View our national renewal programme(external link)

Frequently asked questions about road maintenance

Regional state highway maintenance programmes

Click the links below to view specific information about maintenance programmes on regional state highway networks:

Waikato maintenance programme

Bay of Plenty maintenance programme

Taranaki region maintenance programme

Greater Wellington region maintenance programme

Winter maintenance

In winter we focus on routine maintenance activities and responding to issues that appear over time, especially during and after weather events. This can include road closures due to snow, slips, flooding or other factors.

Check the Journey Planner for live updates on the status of the state highway network.

Journey planner(external link)

The majority of pavements in New Zealand are ‘flexible’ to cater for our unique geology in a cost-effective manner. Potholes can occur during the wetter and drier months. Flexible pavements move very slightly when heavy vehicles roll over them, meaning the road structure is less likely to deform.

Areas of the network with older pavements or surfaces are more susceptible to water entering the surface layer and ponding on the road surface. As vehicles drive over the ponding water, tyres create hydraulic pressure, forcing the water down into the pavement. Over time this weakens the road structure and material will loosen and potholes are created.

Compensation Requests

Occasionally you may experience an issue on the state highway network that results in damage to your vehicle. Examples of this include chipped windscreens when driving on a section of newly sealed road, or tyre damage when driving over a pothole.

Waka Kotahi, through its road maintenance contracts, has an obligation to take reasonable care to maintain the state highway network in good condition. However, in doing so we're constrained by available funding, weather events and resources. For this reason, we can't guarantee that the entire network will ever be free of defects.

You should drive to the local conditions, and recognise that conditions may vary along a stretch of road. You should have insurance for your vehicle in the event of any damage that may occur on the road, and your insurer should be your first point of contact when any damage has occurred. If appropriate, your insurer would then get in touch with Waka Kotahi.

Complaints that claim the road’s condition has caused damage to a vehicle are assessed on a case-by-case basis. Waka Kotahi and our contractors investigate to see if there are any exceptional circumstances we should be aware of, which may trigger further obligations on Waka Kotahi or our contractor.

Request for compensation for vehicle damage form

Road renewals 2021/22

Last summer saw a significant programme of road renewals. The infographic below shows the scale of this programme at a national level.