CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. We are working with the payment provider to resolve this as soon as we can. 

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. Find out more

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme

ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. We are working to resolve the services as soon as possible. We apologise for any inconvenience caused.

COVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more

ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience.

EASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool(external link)

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emails

CONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times. View frequently asked questions

CONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. View frequently asked questions

Waka Kotahi NZ Transport Agency has primary regulatory responsibility for rail safety in New Zealand. Our rail networks cover some of the country’s most demanding and often isolated terrain, while urban environments and the places where road and rail meet also present significant challenges.

The Rail Safety team has a critical regulatory role in assuring stakeholders and the public that the country's rail networks are being managed safely. This is achieved through regulation of the rail industry in accordance with the Railways Act 2005(external link), which involves:

  • maintaining oversight of organisations and persons who affect the safety of rail activities
  • ensuring that rail operators and access providers are competent to hold a licence and operate in a safe manner
  • ensuring participants pay their fair share so we can invest in an effective and robust regulatory system.

The Rail Safety team also works closely with other agencies and regulators, including WorkSafe(external link) and the Transport Accident Investigation Commission(external link) (TAIC).

Contact us

If you have any questions or feedback, please contact your licence manager. If you don’t have a licence, or aren’t sure who your licence manager is, email railregulation@nzta.govt.nz and a member of the team will be in touch.