Skip to content

Important notice

The building where our contact centre is based was evacuated last week. Our 0800 numbers are up and running again, but please be patient as we have limited support available for our contact centre staff. We’ll do our best to help you if you need to call us.  For more information read our latest media release.

Access keys for

  • h Home
  • m Menu
  • 0 Show list of access keys
  • 2 Skip to content
  • 3 Skip to top

Assurance and internal audit

Assurance is something that can be:

  • provided – by making a positive declaration, based on credible evidence, that gives people confidence about your ability to do something, or
  • gained – by assessing something (like an activity, process or function) and verifying that it is working as intended.

Businesses often term the processes involved in providing assurance (gathering credible information) as ‘internal audit’, so you can also hear people referring to assurance this way.

In the Railways Act 2005(external link) (the Act), assurance is referred to in regard to safety assessments. It states that the Transport Agency must be able to “gain the appropriate assurances” that any assessed activities are safe and if not, determine the actions required so these assurances can be gained.

Print version: You can also download a print version of these guidelines [PDF, 689 KB]