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Important notice

The building where our contact centre is based was evacuated on 13 June. Our contact centre and emails are up and running again, but please be patient as we have limited support available. We’ll do our best to help you if you need to contact us. For more information, read our latest media release.

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Notifying accidents and incidents

As a rail licence holder, the Railways Act 2005(external link) requires that you notify the Transport Agency of any serious rail accident or incident as soon as possible by phoning the Rail Safety team on 0508 7245 555.

What constitutes a serious rail accident or incident is outlined on the What to notify page, however if you’re not sure we recommend that you phone us anyway.

All notifiable accidents and incidents require a Rail accident/incident notification form to be submitted, regardless of whether you have phoned through the details already.

The pages linked below outline what a notifiable incident is, how it is categorised, and explain all the information required from you when completing and submitting a notification form.

Note: If you need to submit additional documents (eg photographs or diagrams) with your notification, please email these to railregulation@nzta.govt.nz

Print version: You can also download a print version of these guidelines [PDF, 829 KB]

Form: Rail accident/incident notification form

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